Plural - What is the use of Plural in field label

sandeep3791 · ‎08-13-2020

Hi All,

I have a basic question - What is the use & significance of Plural in the field label, where is it referred or displayed as plural.

E.g. Configuration item field on incident table

Initially i thought it is for list view so that the field will be displayed on list view in plural form however if I see this field in list view it is still shows the singular form.

Then I though it is for Database view but I checked some OOTB DB views like Incident Metric but even there this field is shown same as above in singular form

Hitoshi Ozawa · ‎09-10-2020

Looking back at all the replies, all the replies (my included) are based on some other words beside "Configuration Item" and your question on where "Configuration Items" is used was not yet answered.

So, here is the answer.

Go open a "Requested Item"
On the Requested Item page, there is a "Configuration Item" field
Click on the magnifying glass to the right of this field
"Configuration Items" dialog pops up.

Hope this will finally answer your question. Please mark this reply as correct because it does answer your question on where "Configuration Item" and "Configuration Items" are used.

Requested Item page with "Configuration Item" field.

"Configuration Items" dialog box

View solution in original post

Willem · ‎08-13-2020

Whenever the context requires it ServiceNow will use the plural. For example reports grouped by a certain field.

for use in places like the label at the top-left of a list. The singular form would then be used as the label on a form displaying one record.

https://community.servicenow.com/community?id=community_article&sys_id=c5329559dbf8d890190dfb2439961...

sandeep3791 · ‎08-13-2020

Hi Willem,

Thanks for the response.

I could see the plural when it is for application/module names on the left side navigation pane like the one you mentioned Incident Vs Incidents.

However, i still did not understand what is the use of defining plural for individual fields. E.g. Configuration item.

I tried to check the reports where i used configuration item as grouped by but it still shows the singular form, could you please elaborate on what do you mean by 'whenever context requires'

many thanks,

Sandeep

Hitoshi Ozawa · ‎08-13-2020

Please check the CI Class Manager for "Configuration Item". There are "Configuration item" and also "Configuration Items".

All Cis in ServiceNow has a configuration page. In the CI Class hierarchy, it's singular but in the list, it's plural. Please check other CIs also.

Subhojit Das · ‎08-13-2020

Hi,

You are getting the singular name because the "Label" field's Display value is set to "True". Try making Plural field's Display value to "True" in the Field Label[sys_documentation] Table.

Please mark as Correct and Helpful if I was able to resolved our issue.

Regards,

Subhojit Das