Pre populate favorites in the navigation pane.

[jeffyt1]

We would like to pre populate suggested favorites in the navigation pane. I could not find a place to do that except for the mobile interface.

[Uncle Rob]

Are you talking about bookmarks?
You could do record insertions into the bookmark table... but I find the practice distasteful.   Bookmarks only came about because the SN Community was so horrifically bad at minimizing the bloat of regular navigator bars.

[Chuck Tomasi · Accepted solution]

Hi Jeff,

If you want people to have a set of defaults, you can create entries in sys_ui_bookmarks table. Use the "Home" favorite as an example. It uses the "Auto add" field set to true so that new users see it.

(change YOURINSTANCE in the URL below to your instance name)

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_ui_bookmark.do?sys_id=61880613eb1021001c13abf...

if you want to add bookmarks to existing users, you'll need to add the sys_id of that user to the user field on new records.

[jeffyt1]

Thanks Chuck! I saw you at breakfast on the last day of Knowledge but did not want to disturb a man's morning meal.

[Chuck Tomasi]

Hi Jeff,

If memory serves, I was talking to Michael Fischer. You are always welcome to come and join us. I alway invite the chance to talk to more people (and for longer) - then the conference would have to be a month long.