Preventing Knowledge Article Approval Requests being created for/issued to ownership group members

John Green2
Tera Expert

As part of our knowledge management, we make use of ownership groups - so, many of our articles are associated with an ownership group. We have our article workflow set to 'Instant Publish' on the relevant knowledge bases. We are finding, however, that when an article is submitted, every member of the related ownership group is getting issued with an approval request/approval request notification. Does anyone know of a way to prevent such approval requests from being created?
Thanks.

1 ACCEPTED SOLUTION

John Green2
Tera Expert

It turns out that, on the '...Knowledge - Approval Publish' workflow, the 'If condition matches' field (under the 'Conditions' tab in the workflow properties) had been set to 'Run the workflow always', which meant that the '...Approval Publish' workflow executed on every insertion into the kb_knowledge table, regardless of the workflow setting on the containing knowledgebase.

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6 REPLIES 6

Shame I couldn't be of more help. Do update this with the correct answer when you get one 🙂

John Green2
Tera Expert

It turns out that, on the '...Knowledge - Approval Publish' workflow, the 'If condition matches' field (under the 'Conditions' tab in the workflow properties) had been set to 'Run the workflow always', which meant that the '...Approval Publish' workflow executed on every insertion into the kb_knowledge table, regardless of the workflow setting on the containing knowledgebase.