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Resolved! Easy Import - Failure "zip bomb detected"

Hi community, today I tried to upload a filled template via easy import. I took the template generates by ServiceNow and copied all needed data from other Excel sheets. When I try to upload this I got this error message: "error in loading headers fro...

Convert days entered into hours

Hello, I have a business rule the converts a duration field (Hours, Minutes and Seconds) into a number of working days represented (based on a 7.5 hour working day): (function executeRule(current, previous /*null when async*/) { var time = (curre...

Resolved! When "Explicit Roles" plugin is activated standalone, sys_attachment records related to records snc_external users can read are not available

  Environment Details: "Explicit Roles" plugin is activated by ServiceNow standalone from Customer Service ManagementUser has been granted snc_external role.kb_knowledge record is in a kb_knowledge_base where User Criteria "Can Read" is set to allow ...

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mandle by Mega Guru
  • 2401 Views
  • 5 replies
  • 3 helpfuls

Resolved! How can I change the text in a browser tab?

The browser tab for my Global Search results displays this: Notice that "- Test" is added to the browser name "Global Search Results". I'd like to remove the "- Test" from that tab. How do I do that? This behavior only occurs for the Global Search R...

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SYS Audit Table Management & Best Practices

Hello , We are facing issues of Activity stream loading while opening any record from the list view, during our analysis we found that there are huge entries in sys_audit table and its loading take huge time, approx > 20K records are for one table an...

cloudboy by ServiceNow Employee
  • 3292 Views
  • 5 replies
  • 0 helpfuls

Parse HTML Content to get Field Value

Hi All, I am receiving below response in one of the API. We need to parse below HTML Content and extract only Status and progress Info. Expected output is: status = Confirming subcription...Progress = Your browser has JavaScript disabled. <i>To confi...

Resolved! Mapping multiple fields to Incident description

Hi all, Hoping for some guidance on this one.. We are looking to create a new Record Producer for submitting an incident. Ideally it should pull info from numerous fields into the producer.description field. However when setting this up it only one s...

LP4 by Kilo Contributor
  • 1171 Views
  • 1 replies
  • 1 helpfuls

Resolved! Set state value from a client script

I got a script that is setting the 'assignet_to' to null when the assignment group changes. I want the same script to set the state to a value 1 (Unassigned).It sort of does it, but initially displays 1, instead of Unassigned. How do I get it to disp...

saidarao by Tera Contributor
  • 3661 Views
  • 4 replies
  • 0 helpfuls

Resolved! Multi-provider SSO, Okta, and thou

I'm trying to pull off an Okta integration via Multi-Provider SSO, but I'm having difficulty in two areas:1)   AuthenticationWe created a dummy user on both ServiceNow and Okta, and the SSO component worked smooth.   So we attempted to test with a us...

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Uncle Rob by Kilo Patron
  • 3280 Views
  • 8 replies
  • 4 helpfuls

Resolved! Need Help accessing fields in View rule script

Can basic view rules and advanced view scripts work together, or do i have to combine them into one for the most streamlined way to manage these views ? I am wondering if someone can assist me with adding to this current view rule script.  View rules...

Brian S5 by Kilo Sage
  • 3363 Views
  • 1 replies
  • 2 helpfuls

Module for enhancements?

Good Afternoon, I am looking to see if SN can be a solution for a more streamlined process that we use. When we find small enhancements or things that we want to fix within ServiceNow, we currently use an excel spreadsheet with who that job is assign...