How to create parent child relationship in service catalog
E.g RITM10078 is a parent ticket RITM0089,RITM0097 is a child ticket .How these ticket will be dependant .
Forum Posts
Resolved! Why is AUDIT not enabled on TASK table?
We are having trouble identifying rows deleted from the TASK table because they don't appear to be logged on sys_audit_delete table. This means SnowMirror isn't able to identify rows to be deleted from the on-site copy using the default (most efficie...
How to confirm delivery of request item
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
Resolved! PLEASE HELP!! UI Policies and Task Variables
Hi All, I am having an issue and I would LOVE to get some help! I am working with the Service Catalog that has a task within the workflow. On that catalog task in the workflow I put all the variables for all the requested items (boxes, telephone, and...
How can i setup a banner to display outage in the organization on ServiceNow platform. It should be a scrolling message on top of SNow
How can i setup a banner to display outage in the organization on ServiceNow platform. It should be a scrolling message on top of SNow
Resolved! How to remove or hide author, last modified from the Knowledge Articles?
Hello all,1)How to remove or hide author, last modified(Date) from the Knowledge Articles which are populate based on the description?2)How to limit the size of knowledge article Box which means we can see only 3-4 Knowledge article, It should be b...
How to link RITM to incident
Hi All,When creating a request using Create Request ui action, can we make Incident child to requested item and not to request.Thanks in Advance,Akshay Bhardwaj
Resolved! How to display a variable set variable in a list, for reporting?
We have a variable called 'start_date', contained within a variable set for new hires in our service catalog. I would like to create a list of all catalog items requested, and include the start_date as a field in the list for reporting purposes. Can ...
Resolved! How to hide variables in Service Catalog
Hi Guys,I have got a requirement where I need to hide variables from displaying on sc_req_item form. The requirement are as follows:- Hide all variables from displaying from some catalog items on Request Item (sc_req_item) form- Hide some variables f...
Resolved! show/hide variables on a task form
HiI am looking to show variables and hide variables on a task form. I need it to pertain to specific catalog items. So far I have written the following script, but its hiding it on every catalog item, I need it to hide it only on certain items. How d...
Issue using quotes in Short Description
I noticed that when I put quotes in the Short Description (example Error "Unauthorized error 401" while opening IE) it shows fine with the quotes in the search list when searching the Knowledge Base but as soon as I go into the actual article the Sho...
xmlhttp.do query
HiWhen tracing a portal call to open a ticket raised by a user one of the entries is for a query to https://....../xmlhttp.do Please can anyone tell me what this does where it is as the trace seems to fail at this point as it either does not exist or...
Action not authorized
I m working on a service catalog request. I was able to add new catalog policies fine. All of a sudden i m getting "Action not Authorized" on click of new buttons in catalog policies actions, i m getting the error as "Action not authorized"
Resolved! Request Item not getting approved automatically
Hi,When the request is raised, corresponding request item is not getting approved. I can see that, ServiceNow has a in-built business rule "Cascade Request Approval to Request Item", which will automatically approve the underlying request items, when...
Resolved! How to show sc_req_item state options
Hi, in the Requested Item (sc_req_item) table. There are 6 built in state choices which are:But when I right click -> Configure Dictionary. I can see more choices but is not shown in the state screenshot above.Here are the list of choices for the sta...
