I have some live workflow items that were set up incorrectly and are now stuck. There was a 'If' activity with an answer of yes or no but both the yes and the no linked to a join activity so of course the join activity couldn't complete. Is there...
I am trying to implement a clickable link to the RITM# in a catalog task. What is the general syntax around this? I've read up on the wiki.function onDisplay(current, g_scratchpad) { //This function will be automatically called when this rule is pr...
Is there a way to manually create tasks or changes from a service catalog request?Example:User requests a new server to be built through the service catalog. This request will be sent to the Server Team for approval. If approved, the Network and ...
Hello there SN Community,My company has recently decided to decrease the Expected Time/Delivery Time for our SC and I am having some trouble updating the Expected Time for the SC item in the workflow properties editor.The workflow is a published work...
Hi I'm using the below code in Incident business rule in Dev ServiceNow to insert an incident in my Test ServiceNow using SOAP Message. It is working fine. But I also want to send over the attachments using the SOAPMessage. Is it possible to send ...
Hello,We have a workflow named "Software Request" with different assignment groups based on what 'item' is selected in the service catalog form or assignment groups based on requester's location.We would like to add a "manager approval" when a certai...
Hi everyone,I've been searching what the exact logic is behind the Backordered field on Request Item level. Can someone tell me how and where it's being calculated? I've searched through Business Rules, Script Includes, Client Scripts but couldn't fi...
We are upgrading to Geneva and implementing the Knowledge Deflector and was wondering if in K3, we can link to an external knowledge base, say Microsoft, Dell or other. Thanks so much
Under Fuji, what KB configuration or user role is needed to display these related record info on a KB record? Can EditCan ContributeKnowledge CategoriesSo far, I only seem to have access to these tabs on the Knowledge Base record in my admin role:K...
How do you set the default knowledge base for new articles? Even though I have migrated to Knowledgev3 and deactivated the 'Knowledge' knowledge base, when a user clicks the 'Create New' in the app navigator or 'New' UI action from the list view, kb_...
The picture attached is the variables created in a catalog item.I want to change the color from blue to some other color.How to change it?
Hi,I'm recording training videos for a client with the intention of embedding them within a knowledge article for users to access and view on demand. I click the embed video option, choose attachment, and select my video. I then wait for the video to...
Hello,In one of my record producer(Incident) there are number of variables but I need only some specific fields to be shown on variable editor.Please suggest me a solution to hide unnecessary variables from variable editor.Best Regards,Rajesh M
Hi,I wants to show "Name of the item requested" field also in Approval page. Currently it's showing only "Request" number. But I wants to display the items as well that are requested as part of this request in Approval page. For example, If a "Comput...
HI All,I have created a record producer. Currently, every can access it. Is there any way to restrict that record producer so that only specific people can access it?Thanks & Regards,Atul Chauhan