Hi All, I am just getting my hands dirty in servicenow development. I am facing an issue with the client script execution on the portal. I have a business requirement to make the RITM variables in the catalog requested items read-only after submissio...
We did a patch update and after that all the columns that had no data started showing as "(empty)". Is there any global setting to remove "(empty) " from the columns that have no data on the list view?
Hello, I have an array that has a bunch of sys ids of my query. Let’s us say that my array has a list of open incidents/ incident task and is defined as follow var allIncidents = []; assuming that my records are are in it already , how can I cha...
Hi,Is it possible to Gliderecord a catalog item variable value using setValue?For example:var variableName = 'test';var gr = new GlideRecord('sc_task'); gr.addQuery('request_item',current.document_id); gr.query(); if(gr.next()){ gr.setValue(var...
Hi When i copy and paste a word doc into knowledge article text field, Lines which contain numbered list or bullet list font size is changing automatically same is happening when i import an article as well. Regards, Chiru
Is there a way we can check what is the active datacenter our instance is using?
hi,Please help me to deactivate I18N: Spanish plugin. Thanks,James
Dears, I have few questions since i don't like my current KB documents. Kindly give me some expert advice. 1) How to create a perfect KB document and upload in the ServiceNow? 2) What is the whole process of a knowledge base? 3) Kindly share some lin...
When using 'Script Output' bot response within Virtual Agent designer it references a SN_CS API, suggesting there is more information available on how to use the script output for multi-part outputs. However, I was unable to locate any references to...
Hello ServiceNow Gurus!Would anyone know if it is possible to brand the new Istanbul Portals per the user who is logged in?My company supports multiple companies with our HR Portal and Service Portal and we would like to change the color theme and lo...
I am looking for ways to query and export all changes made to my servicenow instance. Example, any config changes such as new drop down values added to an out-of-the-box field. OR, any code changes made to a form or scripts. Basically, I need to exp...
Is there a way to search for any word in the activities of a change_request record.?
Our email inbound action is taking longer time to process the emails. We raised a vendor ticket INT4022009 and please find the vendor feedback as mentioned below. As the there are many ways in how you could write an inbound action, there is no sing...
We are working with a few issues which Stem from the synchronization of user records between Active Directory and ServiceNow. We need to know where we can access the user provisioning logs to further investigate these issues.
Hi, I have a scenario here where:The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.I added Itil user the approve the request.But when I try to ap...
