Process Automation Designer (PAD) trigger tables missing

[Rikki Fernando]

I'm trying to create a new process in Process Automation Designer (PAD) but the trigger table only lists Incidents and Incident tasks. I would like to select the Change request table. 

[Bimschleger · Accepted solution]

Rikki,

Depending on how you installed Process Automation Designer (PAD), you have access to different trigger tables.

PAD comes in a few versions:

• PAD for ITSM: Enables triggers from the "Incident" and "Incident Task" tables.
• PAD for App Engine: If you have an App Engine license, this enables triggers from custom tables and 110+ system tables.
• PAD for Customer Service Management (CSM): If you have a CSM subscription, this enables triggers from 15 CSM tables, including Change Request. Seems like this is what you need.

Hopefully, this helps...if not, let me know.

[Victor Sj_din]

Hi Brian, 

Do I understand you correct in that there is a plugin called "PAD for Customer Service Management (CSM)"? If so, I'm not able to find it. Could you clarify?

Thanks

[Shreya Shah]

Hi Victor,

You can search ServiceNow Store (store.servicenow.com) for various Playbooks. E.g. Playbooks for Customer Service Management (https://store.servicenow.com/sn_appstore_store.do#!/store/application/7be17355874010108ef7a7da0acb0b...)

[Rameshwar Nalaw]

Hi Brian,

I need pm_project table in the trigger and even after installing "Process Automation Designer for App Engine" this table is not available in the trigger dropdown.   

Can suggest on this?

Thanks