Process Automation Designer (PAD) trigger tables missing

Rikki Fernando · ‎11-06-2020

I'm trying to create a new process in Process Automation Designer (PAD) but the trigger table only lists Incidents and Incident tasks. I would like to select the Change request table.

Bimschleger · ‎11-09-2020

Rikki,

Depending on how you installed Process Automation Designer (PAD), you have access to different trigger tables.

PAD comes in a few versions:

PAD for ITSM: Enables triggers from the "Incident" and "Incident Task" tables.
PAD for App Engine: If you have an App Engine license, this enables triggers from custom tables and 110+ system tables.
PAD for Customer Service Management (CSM): If you have a CSM subscription, this enables triggers from 15 CSM tables, including Change Request. Seems like this is what you need.

Hopefully, this helps...if not, let me know.

View solution in original post

Ben_Barker · ‎05-26-2023

I am wondering the same thing! I would like to use it with Demands (Demand Management).

MikeWilsonNYC · ‎06-07-2023

More up to date info on this "why isn't table X available in PAD" topic Utah is available at

https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/process-automation-designer/...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868613