Progress stuck at 99% & no help from nowlearning helpdesk

[Mirdul Swarup]

I have completed my servicenow fundamentals on demand course but it is showing only 99% completed, and i have opened a case multiple times but i am getting no help from servicenow, in the screenshot it is showing 19/19 modules  completed

[Yousaf]

Hi Midrul,

Sometime it happens because we miss something make sure to check every Module, Sub Module, lessons that they have green tick.


Mark Correct or Helpful if it helps.

[msanezakhele]

Finish all simulator and course, i had the same issue only to notice even the course list content has progress bars on the right - check if all are all the way green up.

[Terje_G]

I can chip in here with another recommendation, as I have experienced the same problems to.

• Always scroll from start to finish on articles&text
• Always let the videos completely finish, and stop by it self
• If you have finished all the modules, but still have not 100% completion rate, check the following:
  • In the modules navigator to the left, does all your modules have a green square marked all the way, or do you have modules that are either completely grey/partially green?
  • If some are grey or partially green, you can first try to rewatch/redo that module. If the bar still does not change on the square marking in front of the module in the navigator, try to refresh your web page.
    Then go back to the same module, and the progress bar SHOULD start working again.

I had this frustration myself many times, but the workaround mentioned above has helped me with my struggles to complete certain paths/learning modules.

Good luck, feel free to DM me if you require any additional assistance in regards to this, and I will try to advise as best I can.

[Christopher Smi]

This was happening to me.  I resolved it by opening up a different browser.   Clearing your browser history may help as well.