Pull sentences or paragraphs from one Knowledge Article to another

OwenB
Tera Contributor

Hi all,

Need a bit of advice....

If we have a process doc of sorts as a Knowledge Article and we want to take some of the text from the body of the article and put it another article so that same text is updated on both by updating the original only, is that possible and how?

Know all about Knowledge Blocks but was just seeing if there was another way before we have to break down the original article into Blocks?

Would appreciate any suggestions.

Thanks,

Owen

1 REPLY 1

Kumar Premankit
Tera Expert

This is indeed an interesting use case. One point to note , from architecture perspective of any solution you think of, is the relation between two articles. Just because they share same body doesn't make them related article. Body text is the free html text, you can do multiple routes but all involves shared information. Coping content from one item to another doesn't enable that.  

Possible solution can be
1- Store info at different location and display in both article, so when you update source location both article gets updated. (This exactly is what knowledge blocks are)

2- Creating a related article that shares the body element(You can leverage div class to identify the shared element). On update on one item related item will be updated(custom action that need to be created). 

 

 I would still recommend to use Knowledge Block as you reduce your technical debt. Less code you manage more you focus on items that would truly provide value.