"Kill Switch" for messaging notifications
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07-24-2023 07:48 AM
We are just starting to play around with the Messaging Notifications in ServiceNow. Our company uses Slack quite a bit, and there's a desire to move some notifications from e-mail to Slack. It looks like Messaging Notifications will fit that bill nicely...except one problem...
With normal e-mail notifications, there are two mechanisms for NOT sending notifications in a non-Prod environment. Under System Mailboxes>>Email Properties, you can either set "Email sending enabled" to No, or you can specify all e-mails go to a specific mailbox. This works great for a non-Prod instance, so people don't get notifications during development/testing.
I'm not seeing any similar way of disabling Messaging notifications across the board in a non-Prod environment. Am I missing something?