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04-27-2023 06:51 AM
Greetings -
I'm trying to figure out where something is being stored, and it's driving me a little crazy.
I know the user preferences track the LAST dashboard a user has seen in the 'com.snc.pa.ui.preferences_dashboards' property, but somewhere, it must be storing the recent dashboard(s) a user has viewed. If you open https://instance-name.service-now.com/$pa_dashboards_overview.do?, there's a 'Recent' selection that shows up to 9 dashboards a user has recently viewed, and, when viewing any specific dashboard, there's a 'Recent' dropdown to show those same selections.
Similarly, I know the report_stats table can show you the last time a report was run, but we're looking to see how often particular dashboards are used and who is using them. Anyone have ideas on how the system is tracking this information, or how we'd set about leveraging it?
Solved! Go to Solution.
 
					
				
		
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04-27-2023 07:27 AM
Hi Jacob,
This was a good one. I, like you, assumed it was a user preference somewhere but apparently it's not. The data is coming in from the Navigator Histories table (sys_ui_navigator_history) where the Title is listed as Dashboard.
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3 weeks ago
Did you get your requirement done? If yes, could you please tell me how you have achieved it.
