Recommended permissions for knowledge_admin role?

[willow1]

Hi all - we're new SN customers (rolled out just over a month ago - Istanbul version), and I am the KM Program Manager.   We have a small KB Admin team that were full administrators on our last platform, and had the ability to administer most of the settings related to Knowledge Base items.   In ServiceNow, we have been given the knowledge_admin role, but we seem to still be fairly limited on what we can do.   Things like Article Form Design, Default List View settings in the Knowledge module and the ability to create keywords to use for pinning articles are not available to us, so we have to add these things to the backlog of our very busy internal SN Dev team.   Can anyone provide a little insight on how you have your knowledge_admin role configured, and if there are any particular things that a team like ours SHOULDN'T be given access to, or should exercise great caution around?   Thanks for any insight or advice!

[willow1]

The documentation is clear - and I'm not necessarily confused - I just don't have the 'New' button (as indicated in my screenshot) - so something seems to be missing from the role permissions on our side.

[shruti_tyagi]

Can you check it:

--   Go to kb_keyword_list

-- Right click the header and click List Control check if you have any roles for New or if New button is ommited:

  https://<instancename>.service-now.com/sys_ui_list_control.do?sys_id=-1&sysparm_query=name=kb_keywor...

You may need to check your admin to check it for you

[SusanWinKY]

Willow, I don't know if you're still looking for a solution to the missing 'New' button, but we had the same situation.   HI (ServiceNow support ticketing system) was able to help us figure out which ACL to update.   Someone on your SN Dev team should have access to create a HI ticket for you and work with the support team to get this fixed.