Incident form "Related Search Results" Improved results.
Does anyone know how to set up a knowledge article to be top article results of the Incident form "Related Search Results" for system alerts?
Forum Posts
UI design
Trying to design a search for a case management platform.Requirement is - user can search of one of the 9 unique identifier fields. If result if found then the result list view should display the identifier field used in search - in one of the identi...
How to configure a new button in HR agent Workspace 'Create HR Case' & redirect the user to UI page
We have a requirement to add a new button in HR agent workspace 'Create HR case' page and when access should take the user to a page where they can select record producers and submit a request. On submission it needs to redirect the user to HR agent ...
Getting error while creating CI record :
while creating the records in CI, getting below error. we did not see support group field there. to fill it
Route the Summary page after submission of catalog item.
Hi All, Please help me to route the Summary page after submission of catalog item. it is taking request sys_id. It should requested item sys_id. Thanks,Sam
Is there a way to fully disable Knowledge Management v3 homepage?
Hello,After turning on the system property for switching to Knowledge Management Service Portal, is the Knowledge Management v3 homepage just hidden?Is there a way to fully disable Knowledge Management v3 homepage?Regards,Grainer
Resolved! Automated Test Framework for Transform Maps
Greetings!I wanted to see how we can create an Automated Test Framework ( ATF ) for Transform Maps. Looking for ideas or examples. Thanks!
Next Experience UI/ Polaris - will it eventually be mandatory?
Will the "Next Experience UI" (Polaris) be mandatory for everyone at some point in the future? If so, when will that take place?
Fields auto populated in Catalog item are not coming over to RITM
We have created a Catalog item that will auto populate the email of the user submitting the request.However, after they hit submit, and the RITM is created, it leaves that field blank in the RITM and the SCTASK We are using the auto populate option f...
Creating a workflow for the lifecycle of an asset, idea, project, etc.
We are interested in hearing from those that have started/completed their journey towards an overarching “workflow/process” that incorporates APM/SPM/ITOM/ITAM and the areas of the platform that reply on data from those modules. We are considering w...
How to check catalog client side validation on catalog API
Using Buy Item (POST) catalog API to submit a catalog item. This item has start date & end date. I have written an onsubmit catalog client script to validate the dates not be in the past. But the validation is not being evaluated through catalog API ...
Update multiple records in incident table using business rules
In the incident table I want to update 'state' to closed from new using business rules.(function executeRule(current, previous /*null when async*/ ) { var inc = new GlideRecord('incident'); inc.addQuery('state=1'); inc.query(); while (inc...
Resolved! I have captured all changes in the default update set by mistake, how to copy all the changes in the correct update set
Hi All,I have captured all changes in the default update set by mistake, how to copy all the changes in the correct update set.Request you to help.
How we can transfer user from one instance to another automatically without import and export.
How we can transfer user (Same sys_id) from one instance to another automatically without import and export.
Add pagination to the existing My Requests widget
Hello, I have a requirement to add pagination to the existing OOB widget my requests. It's a list of requests and incidents that is created/requested by the logged in user. The widget contains a bunch of codes and its hard for me to figure out how to...
