How we can transfer user from one instance to another automatically without import and export.
How we can transfer user (Same sys_id) from one instance to another automatically without import and export.
Forum Posts
Resolved! Is the "Check Unsanitized HTML" feature mentioned in "Instance Security Hardening" still valid?
While running through the Instance Security Hardening guide (/isc?id=security_hardening), our instance was identified as being non-compliant for "Check Unsanitized HTML". The ISC guide says that this property is controlled by 'com.glide.security.chec...
One contact multiple accounts and CSM Portal
Hello Community,is somebody using one contact with multiple accounts with CSM portal?I have created some contact relationships, however I would expect that when a customer logs in to csm portal, it would ask which account does he/she wants to use?Or...
Resolved! Hide Knowledge Article 'Edit' Button
The 'Edit' button on the top right of a Knowledge Article is causing confusion. It seems enabled for ALL users if they have the ability to edit articles in that KB.Why would a user who is not the author or KB owner be able to edit an article (they ...
Merge multiple PDF's to only one
Hi Community! I've seen a few old threads for this requirement previously in the community, but I didn't see any solution provided yet. I wanted to know if there's possible to merge multiple PDFs attached to a record into only one PDF and how can I...
Is it possible to dot-walk using a reference variable in a report?
Is it possible to dot-walk using a reference variable in a report? I've tried using reports that point to a database view (sc_task and sc_option_item_mtom tables), a variable log report and sc_request_item however cannot see how to dot-walk using a...
List layout not working as expected.
Hi Everyone, I have request wherein list layout should be configured according to the users request. I am trying to configure the list layout but after saving the changes, i couldn't see the new changes applied. Can someone help me on this? thanks
Format of the KB articles while uploading
Hello, I have an issue with uploading KB articles. when I tried copying from word file to body of KB article, its changing the layout and images are misplacing and going down under the text. I tried with different layouts but not worked. Is there any...
Knowledge Article Templates Preview?
Hi guys! I've created a few KM Article Templates. When going through the new article creation wizard (in NY), I see the template fine however, each of the HTML fields on the preview are filled with lorem ipsum text. The text doesn't appear once the a...
Is it possible to set a knowledge base as a favorite?
Hi, I've found it is possible to add a knowledge article as a favorite in the backend UI, but is the same possible for a knowledge base (so it is viewable as from the knowledge homepage)? I'd like to have the star icon on knowledge base level when br...
How to make anyone approves from both the two or more groups selected by the user on the catalog item form in flow designer?
Among the groups selected by the user on the catalog item form the requirement is to make anyone approves from all the groups selected i.e. each person from every group selected by the user should be able to approve or reject in the flow designer the...
Read access to HR profile from global flow
Trying to do what seems like should be a simple record lookup and compare between HR profile and requested for user in a Requested Item (RITM).Was attempting this using Lookup Records in the item's Flow to compare if the trigger record's "Requested F...
Resolved! Reference qualifier to return list of users
Hello all,The script include should return group member or user with role, based on the condition. However, it isn't working. What might go wrong. Thank youvar GetUsersUtils = Class.create(); GetUsersUtils.prototype = { initialize: function() {},...
Resolved! Retire a CI Best Practices
Good Afternoon, What is the best practices when it comes to retiring a CI, I am having trouble wrapping my mind around this. You have a parent CI, say a Server - and this has been discovered by Discovery. Now there is a whole bunch of stuff...
When is manual testing necessary?
Hi ServiceNow Community, I am working on a new ServiceNow implementation and I will be mandating that developers create Automated Test Framework (ATF) tests wherever possible. Tests will be created as the platform is implemented, and will be built on...
