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11-18-2015 01:58 PM
I have an issue with catalog items if the price does not include a fixed number. If the item only has a recurring cost, I don't see any of the monthly pricing in the cart.
What's the best way of dealing with this so that the total appears correctly as a total? Has anyone else run into a similar issue and is this by design?
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11-30-2015 02:11 PM
SN response is that this is by design. It normally separates these costs since technically a recurring cost doesn't account for the cost of the item.
Since I didn't see what I saw earlier during testing, a possible solution is to add the recurring cost information in the approval screen along with the item's price of $0 and a change in the notification on the item level.
The notification script would show anything that would have an item cost of $0 but have a recurring cost to ensure that any approver would see that it's free. Anything that is $0 would not show a price. Anything that has a price and a recurring cost would show both including a quantity.
I'm not sure if this is the best solution but it could work out. If we decided that automatic approval is not a good idea on the request level, I would guess to factor in the monthly cost into the cost threshold in the workflow.
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11-30-2015 02:11 PM
SN response is that this is by design. It normally separates these costs since technically a recurring cost doesn't account for the cost of the item.
Since I didn't see what I saw earlier during testing, a possible solution is to add the recurring cost information in the approval screen along with the item's price of $0 and a change in the notification on the item level.
The notification script would show anything that would have an item cost of $0 but have a recurring cost to ensure that any approver would see that it's free. Anything that is $0 would not show a price. Anything that has a price and a recurring cost would show both including a quantity.
I'm not sure if this is the best solution but it could work out. If we decided that automatic approval is not a good idea on the request level, I would guess to factor in the monthly cost into the cost threshold in the workflow.
