Reference Variable not appearing in the RITM or SCTASK

[Mike LHCG1]

Hi,

I have an issue where a variable from a catalog item is not appearing in the RITM or the SCTASK. We have a location table that's used for this catalog item, and the catalog item was created using the catalog builder and then the Type Specifications for the reference fields were updated using Maintain Items. 

The requester using the catalog item completes a field called "Location" by selecting a location from a dropdown that references the location table. Then, based upon the location selected, there is a cost center field that is auto populated from the same record in the location table. It is this cost center field that is not appearing in the RITM or SCTASK. There are no UI policies or Client Scripts used for this catalog item.

Does anyone have any ideas about why I am running into this issue where the cost center field is not appearing in the RITM and SCTASK?  Thank you!

[Josh Pirozzi]

Thanks @Mike LHCG1,

I'm not able to see anything glaring that would prevent the variable from carrying over from the portal / submission to RITM / Catalog Task. I've tested it out on my side using sys_user Reference Variable and then, based on user selection, auto-populate a second variable that displays their Department which worked as it should with displaying the selected info on the created RITM and Catalog Task. 

Is it possible that there are read rule(s) in place that will hide the variable from the RITM/SCTask? This would be under the 'Availability' Tab for the variable(s).

[Mike LHCG1]

I figured it out. I had made the Oracle Cost Center field a reference field. Simply changing it to single line text corrected the issue.

[Josh Pirozzi]

Good to know & thanks for sharing! What is odd is I had set both variables as Reference, and they both carried through / displayed on the RITM and SCTask.