In the Configuration Item form, one of the sections is the Relationships formatter, where the upstream and downstream CIs are displayed based on the selected depth level and flat or hierarchical view. This means that whenever this is displayed, this area is updated, and ServiceNow will walk all possible paths to the specified level. This is similar logic to what is running in the CIUtils script when calculating Impacted Services, but it can't be the same code that is running, as the CIUtilis code is specific to Services.
Questions about this formatter:
- Where is the code and when is it run?
- Can I leverage or modify this code? Has anyone tried to do so?
The reason for the question is that I am interested in doing some work that will walk the relationship path from a given CI, and I would like to leverage existing code if possible.
