I have a report that I would like users to be able to view when they open a KB article. I know can insert a link to the report, but I am wondering if it is possible to embed the report itself into the KB article. Likewise, would it be possible to emb...
Hello,We need to capture rejection comments for RITM/Change Request approvals. While we were able to enforce this on the approval table and in the Service Portal, we are facing challenges implementing it at the RITM level.There is an out‑of‑box “Reje...
I was removing choices from a variable and there were 250+ choices, so I thought to use a script which ended up deleting everything from the table Question_choices.I've deleted all the 15K choices from Question_choices table mistakenly. When I checke...
I was trying to enable hyperlinks as most of the time, our service desk team or developers send URLs over to the customer or receive URLs from the customer about an item or dashboard.We feel like not having clickable option for those URLs is not a go...
There is a UI Action named RUn Test which is available for ATF can anybody suggest what this piece of code is doing:var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;var dd = new dialogClass("hierarchical_progress_viewer", true, "4...
I am working with scopped app.My requirement is to add custom filed on event table which is in global scope.I craeted custom table and extend the event table with it.I created new section and in which I am trying to show my custom fileds on Event for...
Hi All,Thank you in Advance.I am trying to find the reason why user can't access to report . It show next error : "Access to this content denied based on report_view field ACLs." The expectation is the user should have access to the report. So, I ha...
Do we have access to the process that creates the entries for the live_notification table? For context, when a user is @mentioned, then a record is made and inserted into that table and a notification is sent to the user to let them know they've been...
We have enabled AI Search on the /sp portal and Virtual Agent.But it seems that along with KBAs and Catalog Items, the Virtual agent will also show People (from sys_user) in its suggestions. For example if I start a new interaction with the Virtual A...
Struggling to find a document that gives you the best practices for Keyword/Meta to get the best out of the Knowledge base. Are their different syntax you can use the keyword/Meta box. Should you repeat words or do repeated words hurt your search res...
Dear all, This was asked 5 years ago, unanswered. Asking it again to a much wider audience now, hopefully. Can someone suggest that script include for DOES NOT START WITH and how to call that from a advanced filter? Please don't refer me to threads, ...
Hello,When implementing new features that are (a bit) related to a scoped application, but would not actually touch objects of that application, I am wondering what would be the best practice.For instance let's say we have the HAM plugin and we want ...
Hello Community! We have the MSFT chat feature enabled and for most users it works fine in our production instance. For one specific user, however, there is this "OperationFailed" error. The user is definitely licensed for and can use Teams, and he h...
Hi there, I want to translate an app into another language. It worked out with most fields by just switching the language and changing the label. However, I wasn't able to translate the Tabs and the text in the String field. When I changed the latter...
Hi . Does anyone know how to delete an KB article template ? I am at home working in dev but at work ( in test ) I began creating article templates for my employer and somehow I managed to create a situation where , when I click on create new articl...