Hi all, This one has been bugging me for quite a while, I'd be very grateful if anyone can help.In reports, we have the option to apply some logic to related records (see screenshot). This works just fine and I know how to use this for the related li...
Hello - We are testing out Knowledge Center Workspace in our system and noticed that in our Default lists, we do not see Ownership Group. We have Ownership Group turned on, but it's just not showing in the workspace. How do we have it display?Thanks!
Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...
Hello guys,I'm new to ServiceNow, and I'm trying to import an application from GitHub, but I'm unable to locate it in the system.
ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...
Hi All, I have one doubt in doing this task. from snow side what all i have to do for this usecase. Invoke Lambda, This lambda will make REST API Call to SNOW to create Incident ticketWhen SNOW Admin approves this ticket, then snow has to make REST ...
How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...
Hii want to build an agentic ai to parse information out of document attached to tool "File Upload",i am not able to user any response from agent.1. after adding tool "file upload" and adding document, it keep showing extracting data" Basically idea ...
I have a UI page displayed using GlideModal on a form. The issue I am facing is that I am not able to reload the page after submission of the UI page. It is because the processing script is not executed.
How can I track the progress of a sprint in Service now? Is there a velocity or a burndown chart?
Hello friends, I have been using the "Export to XML" UI action on update set and now for some experimentational purpose I would like to save the XML to any of the ServiceNow record as an attachment. I had a look at the UI action "Export to XML" and f...
I have a table that extends another table.If I create a new field on the child table, I can mark it as mandatory in the dictionary and it works as expected.But if the field already exists on the parent table, I understand that I cannot modify the par...
Hello, We have customized the UI page 'HR Suspend Dialog' which is being called from the 'Suspend' and 'Suspend case' UI action. As per the customization, Work notes field is NOT displayed always. It is displayed only when certain suspension reason i...
Hi Team, On the record producer the more information test is not aligned properly, can someone please suggest how can I fix the alignment issue.
Hi All, I need a help, in risk event two currency variable are there. single currency symbol but not globally change(don't accept other table field) which are using the currency field. just need for single table
