Hi all,I’m working with a fulfiller group that uses labels (tags) to categorize their work in ServiceNow. They’ve shared a sample report, and I’m trying to replicate it in a more dynamic format. For this post, I’m focusing on the “Auto” department.I ...
Hello, I am reaching out to see if anyone has a solution for a report requested from my team. We need a report showing a specific manager's direct reports with their associated ServiceNow logins and durations of the time logged in. The closest soluti...
Hi All, We are looking to assess the license consumption for one of our MSP clients. In the subscription management section, it shows that XXXX licenses have been purchased for AI Search Starter Documents under Platform Foundations in ServiceNow. How...
Hi All, We are looking to assess the license consumption for one of our MSP clients. In the subscription management section, it shows that XXXX licenses have been purchased for Document Intelligence Starter - 5K Document Intelligence Pages under Work...
Hello, We have few Mid Server, The two MID Servers appear to be going down every night around 1:00am. Normally these MID Servers are only supposed to go down on the weekends.Looking into the logs the only line that aligns with the time the server goe...
Hi everyone, While making ATF on ACLs, it came under my radar a message similar to this one: Slow ACL 62bbff831b2a68149dbcfc038d4ffbfb for the path record/sn_customerservice_case/read, time was: 21 I am trying to scope how wide the problem is on our ...
Hi All, We are trying to implement IT and Agent workspace.For end users IT portal and HR portal are different.As there are two workspace but interaction table is common for both.We have two different team handling IT and HR end user queries.How to ro...
In playbook do we have any oob component such that we'll show question with yes , no buttons ?Thanks in advance
Hello PA Community, I am on Utah release and using the new Date Filter option available for Workspace dashboards. I want to add additional relative date ranges for end users to select e.g "Last Fiscal Year". It looks like the Business Rule named "Get...
I have a requirement to show approval type and short description in Sysapproval table when user raised a requested and RITM has been created and goes for approval. We are using Flow designer.
I'm trying to programmatically update the Stage for a Request Item in Flow Designer. My issue is that it appears you must manually set the stage using the visual controls in order to get it to function properly. Key points: The normal way to set the ...
Hi,I have a scenario where few employees has two mail ID,*@company.com *@XYZ.company.comFor few only one ID is stored in sys_user table, eg : ABC@company.com is present in sys_user table and ABC@XYZ.company.com doesn't exist in sys_user tabl...
I have a flow designer developed for AD integration with Servicenow through AD spoke While trying to add user to group in Servicenow instance after adding the users to the AD group I am getting an error that says "Error occurred while inserting recor...
Hi,I have a requirement to integrate Servicenow with RSA Archer. I want to fetch the details from the questionnaires module and update it in ServiceNow table. This can also be done if I am fetching all the details from a report from Archer. I am tryi...
Hello,We have created Flow designer and custom action to create incident ticket on target instance. So, whenever any ticket is created on source instance same ticket should be created on target instance and it is working fine, but we are not able to ...
