I want to create a notification in the platform so the notification bell shows when someone has mentioned someone using the @ in the work notes of an Incident. I've created the Notification. I selected the live_notification table and identify the Use...
This is an article in standard template. The affected products list doesnt give me an option to add products in this template. For other templates it works fine. Please suggest where I need to change this ACL/ layout design
Does anyone know what the Address Type field is on the Location table and why OOB, there is a UI policy hiding it? I can't seem to find any documentation on it. Initially I though it might be a way to determine a Location type such as defining areas ...
Open an Incident in Agent Workspace.For some of the Incident, we see User Id of the user who created that work note or additional comments in place of User Name.Found this KB but did not help in my case-https://support.servicenow.com/kb?id=kb_article...
Once after clicking on "compose email" from the menu icon in workspace which is keeping on loading and email client is not opening in workspace
I'm getting this error when I go to CI Identifiers. I tried disabling the 'Network Topology rule' which is the only IRE rule applying to that table, but I still get this error.Does anyone know what it might mean and where I can further troubleshoot?
Errors when updated asset records in ServiceNowI have been receiving errors when updating asset records in ServiceNow (screenshot attached)Error Message:Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identific...
Has anyone set up the NAVEX EthicsPoint Spoke and the ER Integration with NAVEX? We have installed both and NAVEX has provided us with an External REST-based API for EthicsPoint. While looking at the Actions in Workflow Studio, we're seeing a SOAP ac...
Hi everyone,I’m considering extending the cmdb_ci_business_app table in our CMDB to create a custom class for our specific business applications.Is it recommended to extend this table?What are the potential impacts or risks of doing this?Thank you in...
I am using Cart api to set Requested_for field for different users,but still the requested for is showing my name only is there any way to set the requested_for by using Cart API
I need to select an attachment once I click on upload button. Using ATF how to do it can any one please help.
Hi,I have several items in the Service Catalog with their Delivery time set (for example, 14 days).Each item uses a Flow Designer Flow, and the flow has stages configured with the corresponding days.I’m not using workflows or execution plans.The issu...
Hi all.I am currently looking into SSL/TLS server certificates for ServiceNow.Based on this, I would like to know the following 1. Is there a document that summarizes ServiceNow's SSL.2. How the certificates are created.3. How the communication will ...
Hello, I'm trying to limit what fields are shown on the "Edit items" when you click "Edit" on Workspace. I can see that it can be controlled by Write ACLs but changing the Write ACLs would be tricky as we would like the users to update fields on the ...
Issue: We are facing an issue with setting the source(contact_type) field when we create hr case from agent workspace. The HRSD security is customized. OOB method is not followed for the security. The agent will have access to create case for all t...
