Forum Posts
Discussion: Governance-first end-to-end automation for ServiceNow delivery (seeking feedback)
Hi everyone,I wanted to share governance patterns that may help teams exploring end-to-end automation for ServiceNow delivery (not a sales post).Disclosure: I’m affiliated with Humanize (we built this). I’m posting to get practitioner feedback.Scope ...
Resolved! Restricted Caller Access privilege
Hi, I am getting this issue, and I am not able to resolve it with a cross-scope record. Any ideas on what I am doing wrong? The issue:This is my cross-scope record atm:
Resolved! Flow Designer - Lookup Records with encoded query filter
Hi Community, In the flow designer, I would like to pass the 'encoded query' as condition whenever I use the "Look Up Records" action on the Incident table. I used the toggle to use the scripting for condition/filter and added the following script "...
Syslog probe parameters
Hi,the sample data given in the docs.servicenow.com states tha following parameters:Syslog-server, assumed to be in fqdn format.Mid-server to use: I don't understand this parameter format?- Is it supposed to be mid.server.<your-midserver-name> or is ...
Resolved! Is it okay to use GlideRecord at client side
Hi Expert,I know we can use GlideRecord we can use in client side but i want to know what the harm is using it in client side.
Guidance on configuring "Incidents not updated recently" entry in SOW Home "Upcoming section "
Hi Everyone,Our Requirement to Setup New entry for the Service Operations Workspace Home "Upcoming section"Name: Incidents not updated recentlyCriteria: Active and unresolved Incidents assigned to the agent that have not been updated in the last 7 da...
Freezing Attachments in Approval Gates ("Authorize" & "Authorize Implementation")
We have a requirement where attachments on Change Requests and Change Tasks must be frozen (i.e., no changes or deletions allowed) once the record reaches the "Authorize" and "Authorize Implementation" approval gates. This is similar to how other fie...
Resolved! Vendor Management Workspace - sn_app_insights_execution table missing
I have installed Vendor Management plugins (both Risk and ITSM) in a fresh Yokahama PDI. On opening the Vendor Management Workspace, an error appears (see screenshot). The table 'sn_app_insights_execution' does not exist, and is being called from a r...
Subcategories in results AI Search
I'm facing a peculiar issue since moving to AI Search in my company. We have a couple of categories and subcategories available in the Knowledge base. We want to present the new AI search arcticles in the modern view but I realized it's only showing ...
Pricing for IT Operations Management Visibility - Subscription Unit
Hi all, May I know the pricing document for ServiceNow was charged by yearly or monthly? We've found the information related to ITOM Discovery.Product Name: PROD14997 - IT Operations Management Visibility - Subscription Unit v2Price: $12 per SUIs it ...
Change view for reference lookup list for a specific form only
Hi,In a custom application, I have a field that references the company table. I want to be able to change the view of the list that pops up when a user performs a lookup (aka, clicks on the magnifying glass icon), but only for this specific form.I un...
Display Related Articles Based on Portal Language
I want the “Related Articles” widget to only show articles in the portal language I’ve selectedSo that I don’t see or access articles in other languages. How to achieve this. Please support.@hvrdhn88 @Ankur Bawiskar @asifnoor @Jaspal Singh @Alex Coop...
Add Header & footer to a knowledge article custom template in Zurich
How to add Add Header & footer & Link into a knowledge article custom template in Zurich
Relation between Install Status, Operational Status and Hardware Status in CMDB_CI table.
Hello,I am trying to understand who the following fields are updated in ServiceNow:- Install Status- Operational Status- Hardware statusMy questions:1. How are these fields updated(Discovery, integrations, manual, etc.)?2.Is there any default depende...
