Related tab keeps disappearing on incident form

joshmorris
Tera Guru

Hi, as you can see in the video attached, when changing the state of my ticket the related tab will disappear and then will come back after saving it. Any ideas how to fix this would be appreciated.

1 ACCEPTED SOLUTION

Manmaya Kumar S
Tera Expert
Most probably there's an onChange client script acting on the state field, that uses g_form.setSectionDisplay function and because its only acting on the change of the state field, when we save it and reloads it, the section is getting back up again.

Check if there's anything like that and redo the logic.

Thanks!
  

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5 REPLIES 5

I already did