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Relation between interaction and case

servicenow lath
Tera Contributor

I have an Requirement  in workflow.

Created an interaction table by inbound actions.and with certain workflow condition case record is created.

I want that particuar interaction record to be displayed in that particular case record related links...

How to do this i need the script  for this....

2 REPLIES 2

Kristy Merriam
Administrator
Administrator

I believe in your workflow, you'll need to create an Interaction Related Record (interaction_related_record):

Document Table would be your Case table while the ID of related record would be the SysID of the Case record itself.

The image u have send is not loading. Can i get the script for that it would be helpfule for me. As im new to servicenow