Relation between interaction and case
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‎07-27-2022 09:46 AM
I have an Requirement in workflow.
Created an interaction table by inbound actions.and with certain workflow condition case record is created.
I want that particuar interaction record to be displayed in that particular case record related links...
How to do this i need the script for this....

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‎07-27-2022 10:01 AM
I believe in your workflow, you'll need to create an Interaction Related Record (interaction_related_record):
Document Table would be your Case table while the ID of related record would be the SysID of the Case record itself.
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‎07-27-2022 04:57 PM