Remediate Duplicate Task

Karthik111 · ‎05-01-2021

We have created we duplicate tasks, now we want to automate its remediation. Please suggest the best way and what to configure in the workflow. Please mention in detail

Maik Skoddow · ‎05-02-2021

Hi @Karthik

I'm afraid it is not really clear what your concern is. Remediation of de-duplicate tasks of CDMDB CIs is a OOTB functionality and therefore does not need to be rebuilt by you: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/...

In case you mean something else you should spend some more words about your use case and your business requirement.

Kind regards
Maik

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