How can I create a report that shows incidents that have knowledge articles attached?
How can I create a report that shows the incidents that show knowledge articles were attached?
Forum Posts
Resolved! using addQuery to compare a date field with gs.nowDateTime
Hi all,I'd like to use multiple addQuery statements in a GlideRecord to pick out records that meet both queries and then to have an event triggered by each record. However my line with the date query below is not working...seems to just ignore that...
Resolved! URL target field on Menu Items for Service Portal Header Menu not working
I am adding _blank in the URL target field and it is not opening the page in a new tab I click it and it opens in the same tab
Resolved! Instant publish of Knowledge article
i have a Knowledge base "VDB Knowledge" and i need when we create a article in this KB,it should be published once the article is submitted we set “Publish workflow” to “Knowledge – Instant Publish” expecting that newly created articles would not n...
Record Producer or Catalog Item?
In trying to design our Service Catalog, I am a little unsure of the best approach for some things and I would appreciate knowing how others use it.Here are a few things that I'm trying to decide between creating as a Record Producer or a Catalog Ite...
Resolved! Service portal and view rules
I have a custom task form whose view is governed by view rules. If I want to force a specific view only in the service portal, can I do it only using view rules?
Resolved! Flow - Unable to update record with catalog choice field
I have a catalog item with a variable called nh_department. nh_department references the User table’s department field. When I add the ‘Update User record’ action in Flow, I can’t map the user’s input on the catalog item nh_department to the User tab...
Dynamic Json payload construction
Hi, I am integrating Servicenow instance with other tool. the payload which I have to send from Servicenow to other tool can be fetched by a rest call and I am storing this in a rest message and giving some inputs to some variables by setstringparam...
Two-letter words and Zing search
Hi all,I remember seeing this discussed a while ago on either SN community or in SN's documentation, but for the life of me, I can't find it anywhere.We have a number of knowledge articles regarding I-9 and W-4 forms, and many end users search for th...
How to get record producer variables values into email script?
How to get record producer variables values into email script? Let me explain in detail. I had 4 variables on my record producer, I need to use that variables values in my email notifications.
Resolved! Script for if activity in workflow
Below is my script which i am using in the if activity of workflow,this workflow runs on Requested item table I have a catalog variable project_id, Iwant to check if the value in project_id contains INT then only if part should get executed,but this ...
Resolved! Clear messages displayed on the portal
hi, I am facing a phenomenon where a message remains when I approve it on a portal page(id=hrm_todos_page).The message can be displayed, but how can I clear the message? Regards,
How to execute commands on a target Linux server via SSH from Flow Designer?
I'm trying to make SNow execute commands on a target Linux server (EC2) via SSH from Flow Designer. Could someone please advise me on how to achieve this? I already set up the MID server and installed "IntegrationHub Professional Pack". *I found SSH-...
Resolved! What scenario would create Two duplicate Knowledge articles with same number?
I have a user who some how has created two draft Knowledge articles with the same number. In what scenario could this happen?
Delete a record using business rules
Suppose we have two tables, table1 and table2. If we delete a record in table1, that record must be deleted in table2. please provide a javascript program for a business rule to delete a record..
