We have recently setup SSO with adfs and were experiencing an issue getting the authentication to pass through. When visiting instance.service-now.com, it would take you to our adfs portal where you could put in your credentials. After you entered in...
Was just wondering if it's possible somehow to pull in a System Property and use it in the CSS variables field on a Theme record: So instead of "hardcoding" the primary color with "$navbar-inverse-bg: #293e40 !default;", can the value be pulled ...
I'm looking for any documentation on the intended use of Suggested Relationships. With the introduction of CSDM, we now have information available to us on the use of Relationships. There is a section on it in the CSDM Whitepaper: However, this overv...
I want to add a List Action on subtasks that allows a person to send a reminder type notification to the Assigned To person to work on their assigned subtask. I don't want to capture any event parameters or anything like that. I just want a person (t...
Hello, We have a requirement to ensure that orphaned CI relationships are managed. The OOB health metrics are capable of detecting orphaned CI relationships; however, there does not appear to be a way to create a CMDB Remediation record for these. ...
I'm trying to upgrade one of the apps we installed from the store, but when I go to the "All Applications" page, I get this message and the screen refreshes itself every 10-15 seconds: The update set it is referencing has been committed. It is a...
In our ServiceNow development environment I added a new column to our Change Request table called Rally Defect. It is a string field max 40 not mandatory and does not specify a choice list or a default value. In the development environment the field ...
Hi All, I am a bit stucked in mail notifcation. I have a notification that send email to people when someone initiates transaction from UI action. >I was solving using the 'event creator ' checkbox , strangely it dont work.. (Event triggered notifica...
Hello, I customized my own Catalog item using Item Designer and I noticed the Process Engine tab is missing. How do I get the Process Engine tab to show up? I need it so I can identify which flow it should trigger when this Catalog item is execute...
We're trying to use a template within a widget for the service portal and even the simplest example is not working, so there must be a step I'm missing. From examples in the system with OOTB widgets they use this to pull in the template <div ng-inclu...
Hi everyone, I want to send the data of the incident to a particular endpoint with some secret key along with data. I have build a UI which asks the user the secret key. I want to make a plugin/application which will i)ask user for secret key (one ti...
I have created two custom actions, one that gets a Token from our AD and one that adds users to a specific group using that token. The call returns a status of 0 if it fails or 1 if success. I want an if condition so if it fails I can be alerted. ...
Hello Friends, I am using the REST API call and saving the response body using the method - "saveResponseBodyAsAttachment(tablename, recordSysId, filename); ". I am setting the MID server to execute the request. Above method execution is failing wi...
Hi I'm creating a new Catalog Item with its workflow as process engine, also new. When trying this, the workflow is not triggered and also when searchig for the Active Context, there is none. I'm working on a Dev instance with the ITSM and SIR applic...
I've recently launched a ServicePortal into our business for the first time, and now that it has settled I'm looking at some outstanding dev requests that I want to tackle. These requests from the business are multi column form layouts. I put these d...
