Hi all We've had a few issues with promoting forms via update sets particularly for custom CMDB Classes. While we have managed to forward fix most of the issues we have one minor thing which we cannot seem to find the cause. When creating a new recor...
I created a Record Producer to create a Security Request [sn_si_request] and when submitting this producer from the Service Portal I get an error message: GlideTransaction is not allowed in scoped applications When I Enable All I see the following e...
Came across a scenario where same Workflow is triggered twice when change request approval is done. This happens randomly and not able to reproduce even though i follow same sequence of events When workflow is triggered the first time, history of cha...
Hi, I have added an Icon Link widget to my main page of the Service Portal I am creating. I would like the link to take the person straight to the incident form to fill in. However, I cannot seem to get the config right to show the form. Any advi...
HI ALL, Could you please anyone of you explain how EMAIL_PROPERTIES.DO, LOGIN_CPW.DO has been defined. I have seen EMAIL properties under system properties is a module with link type URL(Arguments). How do i create a propert...
I have a Variable Set with 6 variables. Each single line text.I have a simple Catalog Client Script thats supposed to be applied to the variable set, which checks if the values put in the fields are, 1) numbers and, 2) from (0 - 30).But, I only know ...
Hello Team, I want to reduce width of <sn-record-picker> directive. How it is possible? Please provide any solution. Thanks.
Hello, I need to understand what is the significance of double colon "::" in HTML field of widget. For example in the below code what does :: do. Thanks, Kamlesh
We have a need to use the SlushBucket in the Service Portal Catalog Item in order to allow the user to select multiple options and bring them into a list at a time. In the current out of box system it only allows you to do a typing view (which appe...
I am wanting to add a notification Widget to our end users default homepage so that when we have an outage of some sort they can get information on the specific issue we are experiencing and not have to put in an incident for the issue. I am hoping ...
Hello, I had a user ask if there is any way to hide the empty results in the global search. Does anyone know if an option to do that exists?
What role do I need to give for a RITM to be approved please? We have a user which is ITIL but the approval dropdown is currently greyed out. Thanks, Lisa
Hi, I have a added a record in cmdb_ci table with class as IP switch.The record is present on the list form but not in the form view or in the child table cmdb_ci_ip_switch.The error is below.
Hello all. I'd like to know how i can change the translation of the value of a boolean true/false field. I mean,when i pick italian language the "false" value is correctly displayed as "FALSO" (but in upper case...), while "true" remains "true". I do...
I have a sla defintion for a catalog item. (5 business days) When I submit the request, I see current date populated on "Estimated Deliver Date of Complete Order" and "Delivery Date". I am expecting the sla duration of 5 days calculated and displaye...
