Remote Desktop

ianb1
Kilo Contributor

‎06-18-2015 06:07 AM

Does Service-Now offer any sort of Remote Desktop plugin or functionality? Allowing for users across an organization to access machines listed in asset management.

Thanks in advance for your assistance.

- Ian

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎06-18-2015 06:12 AM

There's no specific remote desktop functionality in ServiceNow, although you can use orchestration to do some remote management of workstations. ServiceNow does have technology partners such as Bomgar and there are integrations between the two that exist.


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ianb1
Kilo Contributor
In response to Brad Tilton

‎06-18-2015 06:21 AM

Thank you very much for this, yea I figured Bomgar or another partner would be the closest to what we were looking for. Thanks for the confirmation.


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Hari12
Tera Contributor

‎10-13-2024 02:54 AM

ServiceNow supporting WebRTC functionality now which we can support remote session for Platform 

 

ServiceNow WebRTC (Web Real-Time Communication) is a feature that allows real-time audio, video, and screen-sharing communication directly through a web browser, without requiring any additional software or plugins. This functionality is used to enhance collaboration and customer service interactions in the platform, especially in IT service management or customer service management scenarios.