Render html links in Virtual Agent Table response (scripted)

[Joseph Warner]

When I include a link, e.g., <a href="path/to/my/uri">Hello</a>, in the Virtual Agent Table response script, the link is displayed as plain text. How to allow Virtual Agent to render the link?

Below is my response configuration.

I have set the glide.html.sanitize_all_fields system property to false.

[sachin_namjoshi]

You can use OOB HTML bot response and configure scripted condition for this BOT response.

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/reference/va-bot-responses.html#va-html-output

Regards,

Sachin

[Joseph Warner]

The table is populated via script. Static html would not work.

[sachin_namjoshi]

In your scripted response, are you populating hyperlinks in HTML objects?

Regards,

Sachin

[Joseph Warner]

Yes, I am populating hyperlinks in the scripted response, e.g.

(function execute() {

  .....

  html = '<p><a href="/some/uri/">Hello</a></p>';

  return html;

})();