Represented by sys_id d808244de4df5650f877f4c9ef9e2dd5

[paulinakot]

Hi, I have a question.

My team has spotted that when work notes or comments are updated by AI Agent, this sys_id shows up d808244de4df5650f877f4c9ef9e2dd5 (see screenshot attached).

I have found what is stands for, namely it is a sys_Id of NowAssist Skill Configuration (see screenshot) 

The question is: is there any way to adjust the display on ESC of that represented by?

From user perspective it looks quite strange and unclear. 

Thanks for any help!

[AshiA1453972597 · Accepted solution]

please refer below kb article

Activity stream displays some sys_id 'd808244de4df5650f877f4c9ef9e2dd5' instead of a user name for A...