Request Item task actual start and end date

[Anna L]

When a task for a request item is created, how does actual start date and end date is populated? Is this ootb? If not, How can both of the dates be updated, any best practice use case you have seen?

[Mihir Mohanta · Accepted solution]

1.There is no OOB "Actual start date" and   "Actual end date" field present in sc_task or task table.If required you have to create custom fields for that.

2.Task assignee needs to fill up these two fields manually during fulfillment of the task.

Thanks,

Mihir

[Anna L]

makes sense.