Hi all, I have a customer who operates in multiple geographic locations and is looking to archive data based on different geographies and different archival rules. The scenario is as follows:Country 1 - must only have 5 years online data with all oth...
Hi everyone, Recently, I faced an issue for creating polls and survey, for surveys I have used OOTB survey features and made a survey for my community portal, but facing an issue for creating polls as polls should be visible to all of the community u...
Duplicate CI Names with Different EPR-IDs:o Some applications have the same CI (Configuration Item) name but are associated with different EPR-IDs, which violates the expectation that each CI name should be unique.o Examples: hpit:esd → 205375 and 3...
Hi, I have two checkbox variables. On the form these are showing under 'Options'. I want to rename it and make it mandatory. if any of two checkboxes are checked then it should be non-mandatory(that is, i should be able to submit the form).
Hi community, I want to hide the info message "This ticket is the primary ticket for URxxxx" on My Tasks in employee center. It's popped up when I have to approve my approval task as shown in attached screenshot. Looking for help.
Hi Community, I have a quick question. If you want to use a single workflow for multiple catalog items with slight modifications specific to each item, how would you approach this? What solutions would you suggest for incorporating these modification...
Hello,Wanted to know what the community's opinions / experiences are with this scenario. We have tickets that are submitted on both platform and portal side of things. For internal tickets that dont require end users but are used to facilitate intern...
I'm planning to clone our production instance to a newly purchased test instance, but I want to ensure that sensitive data is not transferred to the test environment. As we may need to perform similar cloning operations during future upgrades, I'm lo...
A manager was asking me if the SLA clock stops at midnight. I wasn't too sure of an answer.
When I'm trying to use my email script in email templateI'm getting Following variables are not valid or defined: ${mail_script:missing_fields_data}Error MessageInvalid updatecan I know the reason for this Thank you
Hi is it possible to include meta tags and keywords that are used in catalog items and knowledge articles in AI search?
I have trained the ML to predict Category fiield and it is available out of box in ServiceNow however, after deploying the solution and creating a new incident from Service Operations Workspace, the Category field is not auto-populated.
I have a record producer which output a task. There a 40+ variables which I filter using UI Policies depending on some questions the user answers. The user may only fill 10 of them in the initial form. When they hit 'Submit', all 40+ variables are li...
To hide the PDF dropdown option from the 'File type' selection in an Export button within your Workspace list component.
I have enabled or checked the the AI search box on the portal form but from the front end of the service portal am not able to see the AI search profile it uses the old search methodI have also cloned the AI search profile with the existing for my n...