In service operation workspace how do i remove the create change request option from the interaction record options? Current default is the ability to create either an incident, service catalogue request or change request but we want the change reque...
Hi guys just wondered if anyone could help me. I have added a related list onto the core_company table to be able to add key contacts but how do I get a button to say submit and then take me back?
I got a request to see about changing the knowledge article view at the bottom from this:to something closer to this:You can see this information from the All Articles View, but it would also greatly help if we could see it from the article itself. I...
How do we purchase learning credits? In Now Support, I assigned myself all the available roles. But, I can't figure out where to go to actually purchase the learning credits so I can enroll in a Now Learning course.
Is there any recommendation on retaining record in sys_update_version. Its one of our biggest tables obviously and wondering if you’ve come across anyone having done anything with clean-ups on it. Obviously you lose the ‘restore to version’ if you re...
Hi All, We have a glide_list type field on form custom table Is it possible that the field will be always unlocked instead like this. Do we have to write a script to achieve this or do we have default attributes Issue 2: Once we select a record t...
When my customer clicks the 'Add' button on the 'Affected CIs' related list on a change, they sometimes paste a bunch on CI names into the filter for 'Name is one of XXXXXX'. If, for example, they paste in 50 names and they only get 48 hits, they'd l...
We are looking to implement SSO to/from multiple apps and ServiceNow using OAuth OIDC and JWTs. We are going this route to be compatible with certain internally developed applications. We also use multiple custom URLs in addition to our standard x....
I came across the ua_app_usage table in servicenow to track user usage count of applications in servicenow. Is anyone able to explain what the fields represents and in particular, - How is access count incremented? - What constitutes fulfillment co...
We are using a calendar view to display Schedule Entries (cmn_schedule_span table). Is it possible to modify the format of the entries? In this case, we want to remove the time range 09:00 - 17:00. Alternatively, is there a better calendar view a...
What are the ways to keep over allocated subscriptions of capacity type under control?
I have tried uploading my img using GlideSysAttachment() into my record and it uploads but when i try to view it - it shows file format not supported. Please help me understand the fault in uploading process.Here's my code for writing data into cont...
I have 2 reports using the alm_license table to report on Microsoft Reserved license entitlement - Microsoft True Up Cost and Microsoft Reservations. Microsoft True Up Cost is a sum of the total cost of the Reserve Entitlement which shows to be £570,...
I have tried uploading my img using GlideSysAttachment() into my record and it uploads but when i try to view it - it shows file format not supported. Please help me understand the fault in uploading process.Here's my code for writing data into cont...
Hi All, My requirement is to update the custom table's (u_intralinks_vdr_request_database) fields with the corresponding RITM's variables. Can someone please suggest what is wrong with it, it doesn't update the custom tables fields.Please refer below...
