Requested Item (sc_req_item) state change choices if catalog item is equal to name

[Tadz]

Hi, is it possible to make Requested Item in service catalog "State" choices dependent on the catalog item?

Thanks,

Tadz

[srinivasthelu]

Hi Cris,

You can do that by using the dependent field feature in SerivceNow. Creating New Fields - ServiceNow Wiki

Steps:

Go to Dictionary of state field -> switch to Advanced View -> select Item as dependent field. Something like below.

3. Right click on state field on the Request item form -> Show choice field and add Dependent value for the choices. something like below

Thanks

Srinivas

Hope this helps !!

[Tadz]

Hi Srinivas,

I'm still testing it.
Question though, does configuration item means. sc_req_item table or the table for the catalog item?

Thanks and Best Regards!

Tadz

[srinivasthelu]

Hi Cris,

Those screenshots represent similar kind of customization on incident table.

It is to add dependency between configuration item and state. You can replace configuration item with Item in your case.

Thanks

Srinivas

[Tadz]

Hi Srinivas,

It seems that the allowable dependency for the state field is on the task table.

That why state cannot be set to be dependent from the catalog item which is from the sc_req_item table .

Thanks,

Tadz