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Resolved! User preference of type Voice/SMS

I cannot find any documentation on using a voice channel in user preferences. It doesn't seem to work at all, and I have a twilio/notify number. Please help! 2 things I need to do: SMS user preference seems to default to email to text. I would like t...

Autopopulate field value

I have created 3 variables in a catalog item one is cloud account name, and another is cloud ops support group which are from same table If I choose a cloud account name then the other field is autopopulated now the problem if the data in the backend...

kirankr2061 by Tera Contributor
  • 499 Views
  • 2 replies
  • 0 helpfuls

How to manage urgent task with agile board

Hi Community,I have run into a problem. Currently the lane in the agile board is set according to the state of each story. I am looking for a way to highlight or prioritize an urgent task or unplanned task in agile board. I am aware of tags, however,...

major li by Tera Guru
  • 700 Views
  • 2 replies
  • 0 helpfuls

Enhancements with Knowledge Category Page

Hello everyone! I just need some suggestions on how to implement an enhancement to the kb_category page in Knowledge Portal. The idea is if there is an attachment to a specific article the attachment links will show up from kb_category page as well. ...

EashuneAngI_0-1749145540195.png
eashuneange by Tera Contributor
  • 479 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do you add a Map Icon in CI Class Manager?

I'm trying to add a custom Icon to be used in the CI Class Manager but cannot seem to do it. According to the documentation found here, I need to add an image via System UI which I've done. However, I cannot make sense of the URL field I need to use ...

Chris286 by Tera Contributor
  • 2816 Views
  • 2 replies
  • 7 helpfuls