How to hide the remove option to ITIL and Report admin access user from dashboard tab.

Only admin can option to remove the dashboard tab. How to achieve it. 

Upgraded to Yokohama Patch 1

Hi All, Good morning!! I have been upgraded my Dev instance to Yokohama Patch 1. Could you please explain how can i get to know that new features are enabled in our instance.  Please do the needful Thanks & regardsPavithra

Intearctive forms with multiple submissions/ approvals

Can I build a form with multiple approval layers where the form is open for the user to fill new fields or change values?it would be like thisuser open catalog itemfills formclicks submituser b approves formrequested item reopens and new fields appea...

How to filter a entity based on the value with integrationhub etl

Hello,Is there a way to filter an entity based on the record's value?I need to filter the results from Intune, where u_userprincipalname only contains "@tree.com"—all other values should be skipped and not considered for mapping.Any idea how to achie...

Does anyone know of an easy way to determine where a fieldname may be used across the platform?

We are reviewing our custom fields in the users table and want to remove what is not used.  Does anyone have a quick way to check across the platform for where a field / fieldname is referenced? We have done a search within Studio but it doesn't look...

Can I restore a backup of one instance to another?

Probably  silly question, but we have cloned a heavily changed Dev environment over to Live. All is great, but we would like to now bring online a backup of the old Live into the Dev instance. Has anyone done this and is there any things we need to l...

F5 Appliances, what class should they be identified under in the CMDB?

We recently moved CMDB management back in-house after having a vendor manage it for a few years, and I am working on cleaning up the CMDB.   We currently have the F5 devices under Network Gear, but I know that isn't correct, as that is a parent class...

Knowledge API Query issues

Hi all, I have issues with the Knowledge API that do not render any results when using query. For example: When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles"  I get all the articles listed.When I use "https://instance.serv...

Retroactive start not working if the schedule is reset and outside of the schedule hours

Hello All,We are facing this issue where we have set the schedule source as incident field and retrieved from a custom field called schedule (referring cmn_schedule table) of assignment group. We have enabled retroactive start in this case on created...

How typically an external audito is being managed in servicenow?

How typically an external audito is being managed in servicenow?What are the cost implications for external auditor roleWho are the persons treated as external auditor.Kindly give a use case to suppose statement

Where can i find the relevant discovery pattern and see what all field are configured.