Resize html field editor

[Ashley]

Hello,

Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?

HTML Variable Saved:

How it appears on the Service Catalog:

A lot of white space

Any help would be much appreciated.

[Chuck Tomasi]

Not sure what to tell you on that other than it's time to call support. They'll have details if there are any known issues with either of those browsers.

HI Service Portal - ServiceNow

Contact Support | ServiceNow

[HV1]

Click <> on the bar to check the source code and see what's adding extra space at the end.     You can modify the source code directly and save.

- Hardik Vora

[Ashley]

Here is the source code:

<p><img title="" src="/Mac%20Desktop2.jpgx" alt="" width="309" height="162" align="left" border="" hspace="" vspace="" /><img title="" src="/mac%20mini%202012%2002-1200-80.jpgx" alt="" width="196" height="110" align="left" border="" hspace="" vspace="" /></p>

I did have a look at it and didn't see anything a miss

[Ashley · Accepted solution]

So after a bit of messing around with the team, I didn't log a support call in the end but we have figured it out:

The best way to resolve this issue to update each html variable and provide the Admin role to the Create & Write Role, this removes everything straightaway and minimizes the window to the size of the image:

Ofc as I am an Admin I still see it but for our user base it looks great now.

If you need more details please let me know.

Ashley