Resize html field editor

Ashley
Kilo Sage

Hello,

Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?

HTML Variable Saved:

find_real_file.png

How it appears on the Service Catalog:

find_real_file.png

A lot of white space

Any help would be much appreciated.

1 ACCEPTED SOLUTION

So after a bit of messing around with the team, I didn't log a support call in the end but we have figured it out:



The best way to resolve this issue to update each html variable and provide the Admin role to the Create & Write Role, this removes everything straightaway and minimizes the window to the size of the image:



find_real_file.png


Ofc as I am an Admin I still see it but for our user base it looks great now.



If you need more details please let me know.



Ashley


View solution in original post

8 REPLIES 8

Chuck Tomasi
Tera Patron

It looks like there's a little hashed area on the lower right of the box. Have you tried clicking and dragging that?


find_real_file.png


Hi Chuck,



Yeah I have tried that, doesn't do anything, even if you save it after you adjusted the box it goes straight back again


Time to dig deeper then. It works fine for me (as does +/-). I agree, they are not persistent settings (which would be nice.)



Can you provide more details about which browser, which OS, which release of ServiceNow you are using?


Windows 7 64 bit


Chrome Version 53.0.2785.116 m (64-bit)


Firefox 49.0.1


Service Now Release Helsinki Patch 5