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‎09-29-2016 06:54 AM
Hello,
Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?
HTML Variable Saved:
How it appears on the Service Catalog:
A lot of white space
Any help would be much appreciated.
Solved! Go to Solution.
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‎10-18-2016 04:39 AM
So after a bit of messing around with the team, I didn't log a support call in the end but we have figured it out:
The best way to resolve this issue to update each html variable and provide the Admin role to the Create & Write Role, this removes everything straightaway and minimizes the window to the size of the image:
Ofc as I am an Admin I still see it but for our user base it looks great now.
If you need more details please let me know.
Ashley

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‎09-29-2016 07:25 AM
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‎09-29-2016 07:31 AM
Hi Chuck,
Yeah I have tried that, doesn't do anything, even if you save it after you adjusted the box it goes straight back again

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‎09-29-2016 07:33 AM
Time to dig deeper then. It works fine for me (as does +/-). I agree, they are not persistent settings (which would be nice.)
Can you provide more details about which browser, which OS, which release of ServiceNow you are using?
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‎09-29-2016 07:39 AM
Windows 7 64 bit
Chrome Version 53.0.2785.116 m (64-bit)
Firefox 49.0.1
Service Now Release Helsinki Patch 5