Restrict entire service portal to selected users.

[scottl]

I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level.   And ideally if the user doesn't have permission to this portal redirect them to   another portal.

And is user criteria for service portal only available to Jakarta?

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/concept/use...

[Michael Fry1]

We have same criteria, so we added a Role to the Index page which prevents anyone without the role from accessing the Portal.

We also added the role to the 'ticket' page which is the view that shows when a ticket is opened on the Portal.

[scottl]

Did adding that role impact licensing?

[Michael Fry1]

Oh great question. I actually called and asked about licensing and was told no, no affect. We needed to do that because we have some users in certain countries that can't access the Portal if we ask for 1 element of person data, like name, email address, etc.

[scottl]

Actually, from what was written in this post, roles are only 'licensed' when a user NEEDS access, not when restricting access.

https://community.servicenow.com/message/904682#904682

Only problem with the role based solution, you cannot redirect the user to the correct portal.   The same with 'user criteria', which I'm unsure actually works in SP for Helsinki?