Restricted Caller Access privilege

SimenKnudsen
Tera Expert

Hi, I am getting this issue, and I am not able to resolve it with a cross-scope record. Any ideas on what I am doing wrong?

 

The issue:

SimenKnudsen_0-1769784501288.png

This is my cross-scope record atm:

SimenKnudsen_1-1769784518162.png

 

1 ACCEPTED SOLUTION

SimenKnudsen
Tera Expert

Okay, I managed to get it working with this setup:

 

SimenKnudsen_1-1769863107142.png

Thanks for your guidance @Ankur Bawiskar 

View solution in original post

5 REPLIES 5

Mexiprince
Kilo Sage

Take a look at Application Restricted caller access and filter off the allowed. You should find the record and set from requested to allowed.

Ankur Bawiskar
Tera Patron

@SimenKnudsen 

try creating Restricted caller access privilege record in HR Core Scope with Allowed Status and then see

AnkurBawiskar_0-1769787561442.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@SimenKnudsen 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi! It looks like a need to pick a Document as well. The document is only referencing a single hr task record which is not what I need. Thanks

SimenKnudsen_0-1769862439568.png