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01-30-2026 06:49 AM
Hi, I am getting this issue, and I am not able to resolve it with a cross-scope record. Any ideas on what I am doing wrong?
The issue:
This is my cross-scope record atm:
Solved! Go to Solution.
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01-31-2026 04:39 AM
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01-30-2026 06:59 AM
Take a look at Application Restricted caller access and filter off the allowed. You should find the record and set from requested to allowed.
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01-30-2026 07:39 AM
try creating Restricted caller access privilege record in HR Core Scope with Allowed Status and then see
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-30-2026 08:24 PM
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-31-2026 04:28 AM
Hi! It looks like a need to pick a Document as well. The document is only referencing a single hr task record which is not what I need. Thanks
