Restricting access to ServiceNow instance using Mobile in all ways.
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03-20-2018 06:38 AM
Hi Community,
We have a business case to restrict all kinds of access to ServiceNow instance via mobile
Appreciate any suggestions on how to achieve this.
Thank you.
-Durga.
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03-20-2018 06:42 AM
Is this part of securing the instance from outside sources? If so, IP Address Whitelisting would be a good area to explore
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03-20-2018 06:51 AM
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03-20-2018 07:16 AM
Hello Chuck,
Thank you.
The system properties only disable/enable the Mobile UI, but still users able to access the instance using Mobile in full UI.
-Durga.
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03-21-2018 05:21 AM
I'm not clear what the situation is. What do you mean by "mobile in full UI"? Are you talking about using a browser on their mobile device or using a native app on their mobile device?
Example: My current set up currently allows users:
- access to ServiceNow using the native mobile client (Android/iOS)
- access to ServiceNow using a mobile browser on a mobile device (Android/iOS)
- access to ServiceNow using a desktop browser
Which of these is true at this point?
