Retire KB Automatically

[rc393g]

Hi All,

I would like to seek you help on how I can verify that our Knowledge Article will be retired after the valid to date. Will this be OOB in Fuji for Knowledge Management.

Appreciate your help!

[Tanaji Patil · Accepted solution]

Hi,

Use this code-

var kb = new GlideRecord('kb_knowledge');

kb.addQuery('workflow_state','!=','retired');

kb.addQuery('valid_to','<',gs.now().toString());

kb.query();

while(kb.next()){

  var workflow = new Workflow();

  workflow.cancel(kb);         //this will cancel all workflow contexts with the record

  kb.workflow_state = 'retired';

  kb.update();

}

This should work.

If you are using workflow for knowledge article flow then I would recommend you to use 'Wait for condition' with condition 'valid to at or before Today' followed by 'Set values' activity.

Have a good day

Thanks,

Tanaji

[vaibhav17]

Hi,

I had used this script but there is a small issue I am facing is that if a article has valid to date of today then the will retire on the day after tomorrow.Can you help me what is the issue I am facing here.I have attached the screenshot for scheduled job.