Resolved! Attachment - make read-only or disable to edit
Hi, how to make attachment to read-only or not-editable? Table name: sn_hr_core_case_talent_management
Forum Posts
Resolved! Trying to call script include from reference qualifier but not getting the correct groups in the catalog item
Hi, I have requirement that there is one catalog item with two variables User and Group. User is of single line text variable and group is reference type variable. When I click on group search icon, it should display list of only those groups of whic...
Resolved! ATF - Check if the end user can add a comment in Service Portal
Hi, In our system, we make the comment box available for our clients in the service portal when an incident is not closed yet. When the incident is updated into closed status, the comment box becomes unavailable. This is done with ACL write permissio...
Resolved! What would make a user unable to see the "Add Card" option on their VTB?
I have a user who created a VTB and cannot see the "add card" button in any of the lanes. She can see the option on other boards and other people can see it on her board. I haven't been able to find any option where it could be toggled on or off. S...
Resolved! Hi all, i have to add list view of table in portal. but it should not be contain options to create new record from portal. So the portal should only show the list of all records and when clicked it should open the record. is it possible Team????
The table of records i used here is from custom table under scoped application.
Resolved! Make visible variable in RITM only if Approval is granted
Hello, Could yo help on below issue ? I have to make visible variable in RITM only if below requirements will be passed: For example, for variable1 If [Variable2]= No AND [Variable3]= No OR If [Variable2]= Yes OR [Variable3]= Yes, AND requir...
Resolved! on a filter condition which component is always a choice list?
on a filter condition which component is always a choice list? a.operator b.filter criteria c.operation d.match criteria I don't know the answer. please help me to find answer.
Resolved! What is the risk in creating an ACL based on a group or adjusting application menu roles?
Hello. I'm working on granting a new group read-only access to an application without making use of any roles. My approach was: 1. To expand access to the application menu for Demand Management to the role snc_internal (so anyone can look it up) 2. ...
Resolved! Knowledge Base Articles for Events and Alerts
Just out of curiosity, what is the best way to handle generic Events and to display a specific KB-article for that Alert Example: An event of low disk space on a host that creates an alert. And on that alert we get the Related Search Result, that dis...
Import specific cells from xls file
I have inventory xls that contains cmdb information on various hardware equipment. This xls file has been formatted to look "nice" from a human readable perspective. There is information about when, where, and who performed the inventory in first f...
Resolved! Why only 1 survey generated per user?
I have a survey created that uses the cmdb_ci_business_app table to trigger the survey when the assessment date changes. The survey goes to the IT App Owner. However, most app owners will own a dozen or so applications. But when I trigger the survey...
How to make a Custom Password Policy active?
I created a custom Password Policy and want to make the new policy the active policy. How do I de-activate the Default password policy and use the new policy? Thank you, Rhonda
Email Client Template - sender email address not being set
When you set up an Email Client Template and add a Sender Configuration>Email Client From Address, when the email sends out from your instance is the From email supposed to look like the email you're setting here? When we test this out, it's still us...
Security cameras in CMDB
How would you classify security cameras in CMDB? Is there as existing class that you'd recommend extending for these devices? Some attributes that I'd like to capture are: Video server that the camera feeds into, communication channel number, IP addr...
How to determine who made configuration changes to a form?
A user is reporting that the behavior of a field has unexpectedly changed. The user is reporting that a drop-down field that “has always been grayed-out” is no longer grayed out AND the selections available in that dropdown list have changed. I con...
