Reverting from List V3 to List V2

Sam Ogden
Tera Guru

Hi All,

When we went live with our ServiceNow instance (March 2017) we had list V3 enabled, so I am not used to the list V2.  List V3 has since been deprecated and we are seeing more of our Hi tickets been linked with issues for List V3, so we are starting to look into turning list v3 off.  

I was wondering if anyone else has done the same, and what things we need to consider for testing etc?

Thanks in advance

Sam

3 REPLIES 3

Pratiksha Kalam
Kilo Sage

Hi,

Refer below link,

Disable List v3 .

 

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/list-v3-administra...

 

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 

Hi Pratiksha,

Thanks for the above.  I already know where the property is, I was looking more for any peoples experience of reverting back to List v2 and what considerations we need to have for testing, the changes we will likely see, and if there are any things that could potentially break that we may currently have in place?

Thanks

Sam

Ken77
Tera Contributor

Sam,

Did you end up deactivating List v3? If so, were there any issues?

Thanks,

Ken