Resolved! How do I modify a user name?
In the HI Service Portal, I accidentally added the same user twice. I see that I can deactivate a user but is there any way to delete or modify the duplicates or correct a mispelled name?
Forum Posts
Resolved! Group Table is not domain separated
Hi,We have enabled domain separation in our instance, and the domain structure is Global> Top> domain1, domain2, domain3. Here, Top is the parent domain and domain1, 2 & 3 are parallel child domains. The problem is, there are quite a few tables which...
Using SN to document and manage exceptions of various types.
Hi,First time submitting a question and somewhat new to service now terminology and capabilities.I am wondering if anyone has devised a way to leverage service now to capture exceptions of various types. Ideally a process that might be leveraged by a...
Resolved! Assigning a Group to a CI instead of a single user
Hello all,I was curious if there is a simple way to, instead of having CIs relate to a single user, if they would relate to a group.My thought process is that if there is a service disruption and an incident is logged against ServerXYZ or BusinessSer...
Can guest user access a public knowledge article without login into SSO authenticated instance?
Hi Team,Can a guest user access a public knowledge article or a knowledge base .?If I try to access the for particular article directly trough URL, it is asking for SSO login?Any Idea or suggestion will help me a lot.We are on Helsinki.Thanks.Devel...
link to record in email notification creates new record
Hi all,I have been left debugging an app implemented on our previous SME's last day and have run out of places to look based on my limited knowledge for the following problem.The link to a specific record included in email notifications to the subm...
Resolved! Error during insert of sys_user_group
How do I find out why there was an error importing my groups from AD. I got most of them but there are still a bunch that created errors. But all I see in the logs is "Error during insert of sys_user_group (groupnamegoeshere)" with no more inform...
Knowledge approvals not showing under My Approvals?
I just noticed our Knowledge approvals aren't showing under our My Approvals link. There isn't any special filters on My Approvals that aren't OOB.Our approvers are receiving emails saying they have an approval request but they can't see it from the ...
Resolved! SSO Logout Issue - Security Constraints prevent access to page
Hello everyone! I am facing a "Security Constraints prevent access to requested page" issue when I try to log out from my instance. This was working fine in Geneva but creating issues when upgrading to Istanbul Patch 6. The environment has SSO config...
Email hyperlinks redirect to Service Portal login
In our project we are using Azure AD as our SSO-provider.What I cant make working is redirecting email hyperlinks to the Service Portal login page in order to do an external login if the user does not have a SSO-session.I have modified the hyperlinks...
Resolved! If script in a workflow to check if list collector is empty
I am trying to use an ifscript to check if a list collector selected values is empty or not. If it's not empty, I will generate tasks based on the selection.Right now my script looks like this but I see a warning:
Show update sets for non admins
I am using UI16 on Istanbul. I am trying to get workflow editors work to be captured in an update set but not give them the admin role.Following the instructions here - Grant access to the Update Set Picker - I have created a new role and added it to...
List view search greyed out.
Hey, I have a list view that I created and for some reason I can't search policy numbers or license number fields on the snippet attached the fields themselves are Type: Lists any idea on why they are greyed out?
Resolved! Auto-reply to unregistered users?
Hi community,How would you setup an auto-reply e-mail for unregistered users?Mail actions of type "Reply" fail with the message "Reply Email not sent, empty user_id", pretty much like here:Thank you for ideas.
Resolved! Stop redirect from UI Macro when Document download link is clicked
Hi Community! Have an issue with a UI macro for downloading a SOP document from a knowledge base article. When I preview the record producer myself the download works correctly but the record producer preview window redirects to the homepage url. W...
