Resolved! carousel image size on service portal
Hi all,Wondering if anyone have any suggestions/recommendations for image size/dimensions to add to the carousel on the service portal?TIA
Forum Posts
Password Reset Windows Application for ServiceNow Password Reset Orchestration - Add on
Hi All, We are trying to do a PoC for Password Reset Orchestration - Add on Module. We have configured the Module with the Credential store and verification option. We are also want to do use Windows application for password reset, We have installe...
Resolved! When the data gets deleted from Events(em_events) table?
When the data gets deleted from Events(em_events) table? Where can I find the setting?
How to custom an article view from Knowledge Base?
Hi!I created two new custom fields into the knowledge base and now I want to add them on the article view.Any help would be appreciated!Thanks.
Resolved! How do I change From: address used by scheduled report
Ave.I have in the system several email accounts defined and each email that gets out of the system should have the "From:" address correctly set.So far I was able to manage all that using templates, scripts, etc. but I hit the wall when I defined sch...
Resolved! How can I design the Frontend of ServiceNow?
Hello Community, I was wondering how to design the frontend of ServiceNow using Javascript. Are there learnings available that I did not find or are there other things you can help me with that I can start designing the frontend of ServiceNow? So...
Resolved! Business rules to check current time is before 8:30am
Hi guys, I'm currently writing a script to calculate delivery date for CR based on man days entered by users as the following: Man dayDelivery Days1 - 5 306 - 104510 - 306030 above90 However I notice that there's a behavior that if the CR is approve...
Resolved! What does the email error message "Notification (unknown) excluded recipients because user has no usable devices " mean?
I set up a scheduled report for our help desk team and set recipients to be all member of that Group. When I went to check that all was well, I noticed that one member was not on the distribution. The log showed the following error: This is a majo...
Resolved! Export all Knowledge articles (in the event of ServiceNow being entirely unavailable)
Hi all,Let me preface this ask by saying that I do understand the availability SLA's for ServiceNow, as well as the extremely unlikely event that ServiceNow would be wholly unavailable...That being said, an ask coming from my organization from a busi...
Bulk Export Knowledge
Does anyone know of a way to bulk export knowledge articles from ServiceNow? Not the lists of articles but the actual articles in a set of formatted pdf, word or html files?
Resolved! Disaster recovery, business continuity
Hello, There is any documentation related to Business Continuity and Disaster recovery for NOW Platform itself? in case of disaster how data is recovered? and so on Thanks, Cristian
User Criteria to show/hide KB Articles on Service Portal
Hi, We are transitioning from the ESS Portal to the Service Portal and would like users to have access to both. Is there a way to define a User Criteria or use any other solution to show a Knowledge Base or some selected KB Articles only on the Servi...
Sending notification for SC_TASK commented
Hello, We do not allow our users to comment directly on an SCTASK. They actually don't see the SCTASK. Instead, they comment on the associated RITM and then those comments are copied to the SCTASK using the following code (function executeRule(cur...
Flow Designer script action date handling issue
I don't understand how Flow Designer processes dates and times. I created a simple Script Action to test inputs and outputs. The first screenshot shows the script action. It's a very simple pass through of the date/time value as a date/time and as a ...
Communication between organizations both using Service Now?
I found that incoming email from another organization that is also using ServiceNow was marked received-ignored by the "Ignore header" email filter, since the incoming message headers contains "X-ServiceNow-Generated:true". There's a handful of other...
