RITM Creation from Record Producer

thanoslagios
Kilo Explorer

‎08-13-2015 02:04 AM

Hello Everyone,

As part of our Service Catalog one of the available options is "Software Order".
Through this form users select the desired software from a List Collector and since there is no extra customization, they proceed to submit.

The current solution is a catalog item which - on submit creates one RITM for all software selections. The problem with this is that some software requires two types of approval instead of one and this cannot be tracked.

My original idea was to create a record producer for the same purpose. The problem here is that Record Producers do not generate RITMs.

Although SN discourages it is there a way of adding this functionality? As an order guide would not really apply.

Thank you in advance for any info

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pratulagarwal
Mega Expert

‎08-17-2015 09:53 AM

Hi Lagios,



If you want some extra approvals for some software , then you can accomplish that is your work flow.



You do not need to create a record producer or order guide. You can just put an "if" activity in the work flow and decide the approvals accordingly, you can apply different set of approvals for different software in the work flow itself.



Regards


Pratul Agarwal


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thanoslagios
Kilo Explorer
In response to pratulagarwal

‎08-18-2015 02:50 AM

Hi Pratul,



The approval are not the issue as i am handling those from the workflow. The problem lies within the creation of more than one RITM from a record Producer.



Thanks


Thanos


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