Just out of curiosity, what is the best way to handle generic Events and to display a specific KB-article for that Alert Example: An event of low disk space on a host that creates an alert. And on that alert we get the Related Search Result, that dis...
I have inventory xls that contains cmdb information on various hardware equipment. This xls file has been formatted to look "nice" from a human readable perspective. There is information about when, where, and who performed the inventory in first f...
I have a survey created that uses the cmdb_ci_business_app table to trigger the survey when the assessment date changes. The survey goes to the IT App Owner. However, most app owners will own a dozen or so applications. But when I trigger the survey...
When you set up an Email Client Template and add a Sender Configuration>Email Client From Address, when the email sends out from your instance is the From email supposed to look like the email you're setting here? When we test this out, it's still us...
How would you classify security cameras in CMDB? Is there as existing class that you'd recommend extending for these devices? Some attributes that I'd like to capture are: Video server that the camera feeds into, communication channel number, IP addr...
A user is reporting that the behavior of a field has unexpectedly changed. The user is reporting that a drop-down field that “has always been grayed-out” is no longer grayed out AND the selections available in that dropdown list have changed. I con...
So I was just playing with the Next Experience UI on my PDI and I was trying to replicate something I did on UI16 where I added a menu item to the User Menu. This was easily done on UI16 by modifying the UI Macro "concourse_user_menu" but this UI Mac...
When you're looking at the Request Item table and seeing the Stage field for the RITM, the very first stage is 'Request Approved'.Is it possible to not have this stage icon displayed on the Req Item table? All of the requests are approved, we don't h...
When pulling data from an external API, should I utilize the unique ID from the external records as the primary ID within ServiceNow or should I allow ServiceNow to assign a unique ID. I want to maintain referential integrity for the various tables I...
Hello, I need to build a flow for a service catalog. Within the flow, I try to create an entity (sn_grc_profile) and fill it with the variables from the requested item record. Now I cannot figure out how to set the "applies to record" field (type Doc...
Hi All,I have requirement where I need to add tooltip on the agent workspace forms. During my analysis I found that we can use field decorates to achieve it. But I am having no luck when it comes to show tooltips on dialog window and on headers of re...
Hello, Can we do update using onStart transform script? I was trying to make the value of the field "true" before the transform runs. But it doesn't seem to be working. Can we not do update in onStart transform script? Appreciate all the help.
After upgrading to San Diego it seems like Flow Designer is not able to query a tag by the label text and only works by the sys_id of the tag For example the a query that looks like this was working before sys_tags.myTagLabel=myTagLabel Now I need ...
After a plug-in install, certain users couldn't edit form fields. We couldn't figure out what had changed. In desperation, we disabled a new ACL rule. Users could now edit as before. Why? According to SN documentation, ACL rules are cumulative "un...
How do you find the date on which the instance was last upgraded. I looked in the Upgrade History module and saw the most recent upgrade date of 5/08/22 but the customer is reporting that the upgrade actually occurred on 4/28/22. So, I’m wondering ...