Hello,We had a question asked from a user today about sharing her saved filters. Essentially, she doesn't want them to be public (IE visible in left nav), but she wants to be able to share them with a few users in the same application.Does this funct...
Hi all, So excited to start utilizing the Ownership Groups within our Knowledge Articles as we expect to have different ownership groups for approvals by category (as opposed to the overarching approvals that route to the KB Owner/Managers). We plan ...
I cannot find any documentation on how to setup a data source for importing data from an Azure SQL database. We have several on premise JDBC connections, but I am not having any luck setting up a connection to Azure. The account I am using is able to...
Dear All, Can someone please help me to create a guided tour on the service portal home page? I am able to create a tour on the page 'Catalog' by choosing 'Catalog Home' however I don't know what page should be selected to create the tour on the Serv...
Whenever new incident created can we write script to capture screenshot and add it as attachment
Hi everyone, Is it possible to add the minimum characters required to the catalog field of variable type multi-line text? Eg: I want a user to at-least write 30 characters before submitting. Regards, Priya
Hi I am using a developer instance and want to run a flow that looks up a record on my custom table and triggers a notification to be sent. The notification is using my custom table as I want to select the variables to use in my notification. However...
I have a client who want to re-arrange the Category list in the Service Portal. For example, "Can We Help You" is in alphabetical order. Client wants to move it to the top of the list for their user. Can this be done with the OOB ? How can this done?...
Virus scanning is enabled by default but what are they using - Symantec, McAfee, Sophos, something else? Thanks in advance.
Hello Community, Here to seek some guidance on how to restrict knowledge articles attachment on task records based on Knowledge base. The details are as below Knowledge articles from End User knowledge base (visible to all) are to be attached to Task...
Hey all, I am trying to set a list field via a client script currently by setting it equal to a comma separated list of sys_ids, however it doesn't seem to be working. The client script is onSubmit and code is here: function onSubmit() { ...
I'm trying to create an OnChange Catalog Client Script that pulls the current logged-in user's birthday, then subtracts the current date from it to get a specific age to use as a parameter that determines whether to keep a checkbox ticked. However, I...
Hi All, I have a requirement where a custom field 'Row/Rack location' which extends from the 'cmdb_ci' table needs to be updated on 26 different classes. Currently a Transform map is configured on one target table - cmdb_ci_hardware where it updates ...
Just making sure our bank holiday entries are sorted and came across this. Should the type be set to 'Excluded' when you wish SLA's to pause on a schedule entry?
Is there any alternative of "g_list.getChecked()" to use in client script to get the sys_id of selected records?? I am trying to get the sys_ids of selected records from the related list but it is giving blank alert. Thanks, Udit
