Does anyone know what product servicenow uses for virus/malware scanning?
Virus scanning is enabled by default but what are they using - Symantec, McAfee, Sophos, something else? Thanks in advance.
Forum Posts
Restricting KB articles attachment to incidents' comments based on Knowledge base
Hello Community, Here to seek some guidance on how to restrict knowledge articles attachment on task records based on Knowledge base. The details are as below Knowledge articles from End User knowledge base (visible to all) are to be attached to Task...
Resolved! Setting list field values in a client script
Hey all, I am trying to set a list field via a client script currently by setting it equal to a comma separated list of sys_ids, however it doesn't seem to be working. The client script is onSubmit and code is here: function onSubmit() { ...
Resolved! How to Pull the Current User's Birthdate and Use It in a Client Script?
I'm trying to create an OnChange Catalog Client Script that pulls the current logged-in user's birthday, then subtracts the current date from it to get a specific age to use as a parameter that determines whether to keep a checkbox ticked. However, I...
Resolved! How to query multiple tables via one GlideRecord
Hi All, I have a requirement where a custom field 'Row/Rack location' which extends from the 'cmdb_ci' table needs to be updated on 26 different classes. Currently a Transform map is configured on one target table - cmdb_ci_hardware where it updates ...
Resolved! What does Type 'Excluded' mean in a Schedule Entry
Just making sure our bank holiday entries are sorted and came across this. Should the type be set to 'Excluded' when you wish SLA's to pause on a schedule entry?
g_list.getChecked() not working in related list
Is there any alternative of "g_list.getChecked()" to use in client script to get the sys_id of selected records?? I am trying to get the sys_ids of selected records from the related list but it is giving blank alert. Thanks, Udit
Resolved! How to put Glide Record query that one fields value should not StartsWith "CW"
I am Doing Glide record for one table and there i need to put one query or Encoded Query that the field "Contract_ID" should not starts with string "CW". Contract_ID is the string field , i only wants the record where contract id is not starting with...
Resolved! Is it possible to auto raise a request using time trigger in flow designer?
Is it possible to automatically raise a service catalog request using time trigger in flow designer?
Resolved! Flow Designer IF statement wrongly evaluating as True!
Hello, I am building a flow and is appears to me as if this if statement is wrongly evaluating as true. Here are two examples, one when comparing sys_ids and the other comparing strings, "Start" and "Stop." In both cases, since the sys_ids matc...
Resolved! How print current screen
I added a print button, I want to print the current screen when the print button is pressed please help me
Hi All, Why we getting this error "OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_token"
Hi All, Why we getting this error "OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_token". What will be the issue and how can I solve this one.
Resolved! Clone Instance (Higher version to Lower version)
Hi Community, what happens when we clone a source instance which is in San Diego version to a target instance which is in Rome Version ? Will the target instance gets upgraded to San Diego version automatically ? and will it contain all the data of t...
Data load from Excel file to existing table
Hello I am trying to load data from excel file to existing staging table. What I am expecting is that the date would be loaded into the existing field.However, new field was added and the data was loaded to the added field. In the Excel file, header ...
Change Model vs Change Type
Can anyone explain the difference between Change Model & Change Type? I have a requirement to define a 'Major' and a 'Minor' change with the only difference being the approval groups Thanks!
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