RITM SLA Not Triggering

Kamva
Giga Guru

Hi,

 

Can you guys please assist, I am struggling with configuring an SLA that has to trigger notifications at least twice (at 50% and 100%). I have configured the SLA and the flow designer but they not triggering. Can you guys please guide me on how do I achieve the requirements.

 

I have attached the configurations below, I am happy to take questions as well.

SLA Definition Configuration

Kamva_0-1721827243155.png


Flow Designer:

Kamva_1-1721828743948.png

Kamva_2-1721828782131.png


Line 4 (Creates the event):

Kamva_3-1721828897229.png

 

Line 7 (Creates the event):

Kamva_4-1721828949575.png

 

0 REPLIES 0