Role Filter Criteria Condition Builder not showing any roles

KamilaC
Tera Expert

I have an issue with Condition Builder in Role Filter Criteria. In all environments related to this project it does not show any role to select. I have checked other instances, not related to this project and it's working fine.

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1 ACCEPTED SOLUTION

KamilaC
Tera Expert

There was acl query range that was blocking visibility in Condition Builder even though I had an access to table itself.

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9 REPLIES 9

Chaitanya ILCR
Mega Patron

Hi @KamilaC ,

this one?

if yes ( you have to type at least one character to roles to showup)

 

ChaitanyaILCR_0-1753367738609.png

 

there is some issue with the community please reattach the photo preferably as an attachment 

ChaitanyaILCR_1-1753367854197.png

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Yes, it's this one. It doesn't matter if I type whole role name or a letter. Nothing shows up.

Hi @KamilaC ,

 

@Ambuj Tripathi  is correct I have removed access to sys_user_role table to my account in my PDI and I'm able to reproduce this issue 

check if you have access to sys_user_role table (it's reference field 🙂)

 

if you are still facing the issue log a HI case

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Ambuj Tripathi
ServiceNow Employee

Can you please check if this user you are logged in with has access to roles table - sys_user_role?
If yes, then try to repair the Adaptive Authentication plugin.

If not, its recommended to have admin role to be able to configure Adaptive Authentication filters.

Cheers!