Role Filter Criteria Condition Builder not showing any roles

[KamilaC]

I have an issue with Condition Builder in Role Filter Criteria. In all environments related to this project it does not show any role to select. I have checked other instances, not related to this project and it's working fine.

[KamilaC]

Yes, I even elevated role to Security Admins and asked few other admins to check it

[Chaitanya ILCR]

Hi @KamilaC ,

also check if there are any query BRs 

can you access sys_user_role table?

try to run the access analyzer against your account on sys_user_role table

sometimes it can be related to cache try logging out and clear cache 

still issue repair the plugin as suggested by @Ambuj Tripathi  and raise an HI case

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[KamilaC · Accepted solution]

There was acl query range that was blocking visibility in Condition Builder even though I had an access to table itself.

[Ambuj Tripathi]

Hi @KamilaC 

Glad to hear your issue got resolved! Was the query range ACL OOB one? Can you please share the query range ACL details which were blocking the access? Can you please more debug details like release version, build, roles of the user with which you were creating the filter etc? It will help up identify such issues further.

Thanks!

[KamilaC]

It seems that the ACL was installed during the upgrade but I was not digging into it more deeply.