Rolling back Scoped Applications

[harshav]

Hi All,

I wanted to rollback my scoped application from version 1.0.6 to Version 1.0.5 and all the code was developed in studio (ie; Scoped App only). My admin team told that we can't roll back due to system limitations, Some apps just don't allow it and other apps we have to remove all the data to be able to rollback. ServiceNow also deletes prior versions automatically once an app is installed.

Is there a way that we can go back to the working code, there are scenarios where the code is not working as anticipated. If the application has high visibility and the code doesn't seem to work, developing the new version is building pressure on Dev team to make it work.

Documentation I referred: 

https://docs.servicenow.com/bundle/newyork-application-development/page/build/applications/task/rollback-scoped-applications.html

 According to ServiceNow Documentation, we can roll back.

Thanks

Harsha

[Pradeep Sharma]

Did you publish your application via the application repository? 

[harshav]

Yes

[Ramya30]

Hi Pradeep,

Any update on the application rollback? Does it work in Paris? I am working on a Flow using the CICD Spokes, but not being able to rollback the application using the available action - Rollback Application using ID. 

I get the error: Expected rollback version does not match target. I wrote a Business Rule (on sys_app table) to capture the current version and previous versions of the application into the table that is the Trigger table for my flow. But the Business Rule fails to fetch the previous version of the app. 

Could you please help? Please let me know if you are looking for more information. 

Thanks 

[Hitoshi Ozawa]

Since it's from 1.0.6 to 1.0.5 and is the last release, you should be able to rollback unless apps didn't use scopes are there are deep interdependencies between other custom modules.