Resolved! How can I get the count of records which are returned by database using query in my business rule script?
I want to get the row counts returned by query in my business rule.
Forum Posts
What is the difference "hasRoleOnly" and "hasRoleExactly"?
What is the difference "hasRoleOnly" and "hasRoleExactly"?
Resolved! How to get all attachments from email received using inbound action
If the instance received an email with attachments. How could I include the attachments in the created task using inbound action? Appreciate all the help. Thank you.
What defines the OOB name of the Related Lists
Hi Lately, I was searching for a Related List, which (by table relations) must be there... In fact, I wanted to show the "Available for groups" Related List from the Groups perspective, Normally, you can find this Relation (M2M table) as "Available f...
Converting a Form using jsPDF as a UI Script to work in Service Portal
I have an existing service catalog form in a CMS catalog that needs to be converted to work inside Service Portal. I was able to get the custom displayed images to be updated on the form through a custom widget, but the final piece to create a pdf of...
Resolved! Emails that are recalled should not create a new service request.
Emails that are recalled should not create a new service request. In this circumstance ServiceNow should match the message id to the original email sent and include the recall message in the original service request created. Ideally, the original ser...
Error: Cannot find function getValue in object .,Detail: Cannot find function getValue in object .
What is mean below error message ? Error: Cannot find function getValue in object .,Detail: Cannot find function getValue in object . This message is displayed in Post incident details of Flow Designer. What should I do?
Resolved! UI Page title - Change the font size?
As part of accomplishing a survey requirement, I prepared a survey definition and published the survey. Now, I have a feedback on the "View Survey URL" link accessible by the end user (Public access). They want to change the font size of the title w...
Resolved! Script for data scrambling in non production instances
Hi, Can anyone help me with the post cloning script for data scrambling in non production instances. Thanks in advance!
Adding three business days to due date
Hi Everyone, We have opened date and start date fields on the Requested item form. I want to add three working business days to opened date and need to update that result in the start date. For example I was opened a requested item on 12/6/2020, now ...
Resolved! Not able to insert a record into a scoped table
Hi All, Getting a error while trying to create a new record in a scoped application from background script(scope = global) . Could anyone please provide guidance Background Script: Error: Scoped Table Configuration: TIA Farukh
Resolved! Open List From Filter Navigator With *.list versus *.LIST
When I open a list from the Filter Navigator and type in "list_name.list" -- that is, with ".list" in lower case -- the list opens in the current tab. When I open a list from the Filter Navigator and type in "list_name.LIST" -- that is, with ".LIST"...
Resolved! How can I put custom text in an approval email?
Hi There,I'd like to include additional information in an approval notification in my workflow. For instance, a user will make a selection, and I would like to use the description to populate part of the approval request that goes to the manager. I'm...
Resolved! ATF Test Failing with List Collector
I have a Service Catalog Item for which I am trying to create an ATF test. These are my test steps. 1. Open a catalog item 2. Set variable values 3. Validate variable values 4. Add item to shopping cart 5. Order catalog item My results show I am fa...
Resolved! Field Watcher not showing what changed field, what next?
When I cancel a REQ, I am setting the request_state field to closed_cancelled, but after I cancel, when the form reloads, the field is set to closed_incomplete. I added the request_state field to the field watcher and ran through this process and it...
