I have modified choice values of category field on Incident form on Dev and manually added those values on Prod since there were very less number of choices. Now I have added/modified 20+ choices in category and sub category on Dev and planning to mo...
Can anyone help me how to have different homepages in a single portal based on user roles?When the user login service portal, based on the user role the homepage should vary.
Good day,I have a question regarding the the comments and activity in requested item.Upon finishing submitting a request, any user has an "admin role" can comment on the request. but whenever i logged in a user that doesn't have a role, i could not w...
Does anyone know a way to encrypt a table? Does SNow has this feature?I have idea about Encrypted fields. But what about tables?Thanks in advance
I have one knowledge base with ~8 categories. Each category has a couple subcategories. When I click on the knowledge base on service portal, it displays the 8 categories but not the subcategories related to those. Is it possible to display these? Ma...
Hello, I'd like to share the following code snipped. Since i could help myself with it it is more a information than anything else really. The following needs to be done: Within a loop over 12 iterations aggregate the amount of records within a m...
When I go look at the logs for knowledge searches, it is showing all knowledge searches - including automatic knowledge searches that are initiated when a user is typing the short description into an incident ticket. How can I distinguish between k...
We are creating a Service Catalog which will be presented to users through Service Portal. When a user fills out a request through Service Portal, the Variables from the Service Catalog are presented in the Requested Item (RITM) record (under "Vari...
We added a custom page to our CSM portal that holds on to a few of our reports in hopes our contacts can see it. When they view the form, they get the "data is restricted" error. The thing is, the reports are based on tables they do have access to (a...
I have activated the Knowledge Management Advanced plugin and Knowledge Management Service Portal plugin. I have also confirmed the the properties for subscription have been set. There are: Enable subscribe feature for KM [glide.knowman.enable_km_sub...
How can I set the Status of CIs created by Discovery on Insert? The CIs created by other sources should remain unaffected.
How can you force a record to load in a specific domain? There is a sys_domain field on the record I am looking at and I can update the value using a display business rule or client script but it's not loading the correct view of the form until after...
I set up an SLA on a Request (sc_request). That's great and all but what field do I use to display the SLA on the Request form? From searching SLA Due is no longer used so what is the field to use.
It doesn't seem possible to embed an mp4 file in a knowledge article. Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.Can someone a) tell me I'm wrong and how to do it or b) why this is the case.Thanks!Step...
Hi All,I have knowledge article which got retired due to no response from the approver for 30 days, I have that knowledge articles to get activated back,someone please help on this will really be appreciated