I find any user with itil role is able to modify existing configuraiton items(CI). But I see itil role has nested role cmdb_read only not write. Not sure any other nested rule is giving update access. If I need to take away modifying CIs, what is the...
Hi Guys, I created a field u_hdd_available in the Ci class manager on the configuration item level so that I could add it on multiple forms. It was created as the wrong type so I went back and tried to delete it however it only seemed to do so on t...
Hello Community, I'm working on a Favorites Widget for the Service Portal. I'm using the widget coding shared by mhedtke24 in post: https://community.servicenow.com/community?id=community_article&sys_id=f8e3562fdb21e300107d5583ca96196f I've modifie...
i have a number of custom tables there were created to show application / system security data do drive data in a number of catalog item access request forms. What would be the best practice / preferred method to translate the actual record level val...
Hi Experts, I have a pop up modal that displays instructions right after I submit a catalog item, I am trying to achieve this using, an OnSubmit catalog client script, function onSubmit() { //Type appropriate comment here, and begin script below ...
Hi, I have assigned the group name to a variable. I need to set the variable gp value to the assignment group field. This is a inbound email action. I am getting empty when i try to set the assignment group. var str = "Name : ABC<br/>Volume Owner: Gr...
Hello community! I have quite a specific question that will take me a while to explain. I am not sure if anyone is going to read through the whole thing, but if anyone will - you are the best! It is about vanilla AngularJS, and UI Page + UI Script in...
Hello, How to enable the Plugin com.glide.search.suggestions for "Suggestions" on search in Service Portal? Is it done through Hi-Portal.
Hi all, Do you happen to have any ServiceNow to DocuSign Spoke setup&configuration documentation. I have requested DocuSign spoke to be added in my company's instance (still waiting from response from HI team) and once that is enabled (yes, I also ne...
I have a field named "department types " of type "choice" in a user-defined table. I need to populate this field into a dropdown field in my widget portal. I am aware of this snrecordpicker, but to my knowledge I thinks it works with field of type "...
I have created a catalog item for VPN request. One thing I have observed is that the Stage shows both: Request Approved (Approved)Waiting for Approval (In progress) Beth Anglin (Requested)David Loo (Requested) The Request Approved should appear in t...
Hi I am trying to restrict field edit from list layout. I did this by writing list_edit acl on that field. So now, user cannot edit that field from list but when we select 'Update selected' from context menu, user can edit that field. How can i rest...
After pressing the Edit... button to add Assets to a Contract we're presented with an Assets sluchbucket, as expected. But, the filter relates to the Contract table instead of the Assets table as it does OOB. I found some articles on checking the M...
With the upgrade to New York, ServiceNow have finally given us the ability to copy permalinks from the Service Portal view of a knowledge article. This means we can link to the KB number, rather than sys_id, which means those of us who have advanced ...
Hi All,Below is OOTB add to cart option on sc_cat_item page. If i use the $sp.getCatalogItem(data.sys_id, true); method on SC Category Page, how i can get the catalog data. Currently my Add to Cart is not behaving like OOTB one.I want the same butt...
