Hi Tom,
If the REST call is creating a task and you effectively need to attach a flow onto the record in order to close it once a criteria is met, you can create a subflow and use the cope snipped it provides to then complete what you need.
First question - can't you simply setup a business rule that auto-closes the RITM when no open tasks remains (believe this is even OOB behaviour) or are you wanting to force close the RITM even if other tasks are currently open/active?
Regarding your needs:
Create a subflow with a reference input to the catalog task [sc_task] table.
Add a wait condition for the catalog task provided as an input
Once the wait condition is met, use an update record action to close the RITM.
Flow can then provide the code snippet to call the flow (note the below is the new Flow API for paris, your instance will provide the API function for Orlando and below).
(function() {
try {
var inputs = {};
inputs['catalog_task'] = ; // GlideRecord of table: sc_task - pop the record just created here.
var result = sn_fd.FlowAPI.getRunner().subflow('global.close_ritm').inBackground().withInputs(inputs).run();
var outputs = result.getOutputs();
} catch (ex) {
var message = ex.getMessage();
gs.error(message);
}
})();Hi Tom,
If the REST call is creating a task and you effectively need to attach a flow onto the record in order to close it once a criteria is met, you can create a subflow and use the cope snipped it provides to then complete what you need.
First question - can't you simply setup a business rule that auto-closes the RITM when no open tasks remains (believe this is even OOB behaviour) or are you wanting to force close the RITM even if other tasks are currently open/active?
Regarding your needs:
Create a subflow with a reference input to the catalog task [sc_task] table.
Add a wait condition for the catalog task provided as an input
Once the wait condition is met, use an update record action to close the RITM.
Flow can then provide the code snippet to call the flow (note the below is the new Flow API for paris, your instance will provide the API function for Orlando and below).
(function() {
try {
var inputs = {};
inputs['catalog_task'] = ; // GlideRecord of table: sc_task - pop the record just created here.
var result = sn_fd.FlowAPI.getRunner().subflow('global.close_ritm').inBackground().withInputs(inputs).run();
var outputs = result.getOutputs();
} catch (ex) {
var message = ex.getMessage();
gs.error(message);
}
})();
