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View Counts decreasing!

Since our go-live about a month ago I have been monitoring the weekly KB views counts. I have a report scheduled to run at midnight every monday morning. I then subtract the previous weeks totals, so I can see weekly view counts. The problem is that ...

dmarkt by Kilo Contributor
  • 2893 Views
  • 4 replies
  • 5 helpfuls

Card widget for service portal?

Hi All -  I am building a Community Forum Portal from the Community application and wanted to display sn_communities_documents records in a card/grid view rather than a list view.  The only OOB widgets with cards are inextricably linked to the KB tab...

katie penner by Kilo Contributor
  • 3507 Views
  • 1 replies
  • 4 helpfuls

Resolved! Is there a possibility to add link on the Service Portal Header to redirect to Native UI page if the users Click on it

Hi All, By Default we want the users to see Service Portal page and that is happening now. But here we want to provide a link on the Service Portal header which can switch Native UI if any ITIL user want to move to Native UI. Is there a possibility t...

sk59 by Tera Expert
  • 2234 Views
  • 5 replies
  • 2 helpfuls

Resolved! GlideRecord/Script in User Criteria

Hi friends,I'm building a User Criteria and need to have the script check the value of field on the logged in user's record in sys_user.Trying a couple ways to do this and not finding the correct script.   Anyone see why this isn't working?   the top...

Resolved! Help diagnosing MID Server connection error

We have an integration that runs a series of queries against a database through the MID Server. The MID is on a linux host. It's been running fine. However, it suddenly started failing to connect to the database. We did not find any changes on the ne...