Running Transaction Issue

[Shamma Negi]

Hi All,

I am getting an issue while submitting the record producer and approving the request. It is stuck on running transaction. I have on Geneva Patch 7.

See the screenshot below:

Please suggest how to get out of it.

Thanks,

Shamma

[Chuck Tomasi]

To get out, click the Cancel button next to the timer.

To determine what is taking so long, start by going to System Logs> Transactions and see if you can identify anything running for a long time (about the time you canceled the timer.)

Transaction logs

[Shamma Negi]

Hi Chuck,

I have checked the same see the screenshot below:

[Chuck Tomasi]

Since most of the time is client response time, I would start looking at the client scripts and UI policies that are on task and change_request to see if you can find anything.

[Shamma Negi]

Sure. Thanks alot

I am checking the workflow activity and the transaction log. I would let you know in case I find anything useful.

Thanks once again!

Regards,

Shamma