Hi Team,Can someone tell me how to read the value of Description field from the inbound email which is inside a paragraph tag. Description:</td><td valign="top" align="left" class="updates-diff-content" style="border-collapse:collapse; border-spacing...
@Ankur Bawiskar Your solution to the original problem worked well when I added the business rule.However, in my catalog item I have 2 attachment variables. Your scripted BR is only picking up the attachment from one of the attachment variables.How ca...
Hello ,Please i need to know if the role snc_readOnly consumes the user licenses or not and what is the roles that consumes a licences.Best Regards.
Hello, we are reimplementing SN and a question keeps coming up about how to represent Shared IDs in CMDB. We don't see an OOB class. How have others approached this?
I need to see which roles have the permission to update a new version of incident form. (A user has made an update to the incident form through an update set, I need to check which role gave user the permission for that update).
We are using Service Graph connector for SCCM for the computers but when the device is deleted from SCCM the device remains active (Operational) in the computer table. we are trying to automate this part so we don't have to do this manually or just r...
Hi all, Currently I have created a report that when you click it, it opens the filter in the Classic UI and not Workspace. In the drilldown view filter I added HR Workspace but that didn't do it, any ideia how can I achieve this? Thanks.
Hi All, We have a UI action that copies the Catalog Item. This part of the referenced Script Includes is responsible to copy variable and its question choices. All Variables are copied, but not always its Question Choices. For variable type Multiple ...
Hi,I have a working UI Macro on the incident form which sets the assignment group field to the support group of the currently selected CI.When I add it as field decoration / reference contribution to for example the customer (reference) field, it sho...
I want to extend the related Search function on a incident with possible related requested Items.Problem I have is that I am not able to add a new search resource on Additional Resource Configuration related list on the Incident Deflection Search Con...
Hello,I have a Record Producer that receives the survey number from a notification button. The button sends a URL, for example:https://exampledev.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=84178ca0fb58625014a0f0ff5eef...
How do I edit the list layout of these for the donuts? I want to change them globally rather than just on a user basis.
I created some variables for a new form. After deleting variable A, I can see that the deletion is captured in the update set with the action 'DELETE'. However, the action 'INSERT_OR_UPDATE' for variable A is not captured in the update set. Does anyo...
Hi, I have a list field in a table which stores the list of owners (references user table). Im looking for a way to add all the members in this list field as approvals for an RITM in the flow. I've looked at some community pages where the suggested s...
