Catalog Item Variables not showing on Catalog Task

[Brendan Hallida]

Hi all,

I am having a strange issue where I cannot see the variables on catalog tasks.

I have configured the following:

1. Added the variable editor to the task form.

2. Added the variables that I want to display on the Catalog Task in the workflow.

3. Set the variables to be global

Now when I go to a task, the variables do not show up.

I have checked client scripts / UI policies / UI actions, however there does not appear to be anything that would be hiding them.

Is there something I am missing?

Cheers,

Brendan

EDIT - The issue that I had was that the variable UI formatter had the type changed to 'component'.   Still trying to figure out who did this, but it was the cause of the issue.

[siva_dirisala · Accepted solution]

Hello Brendan, the variable editor is a formatter based on the UI macro com_glideapp_servicecatalog_veditor. So, make sure your formatter and the ui macro are not customized and hence skipped updates during upgrade.

[Brendan Hallida]

thanks for your reply Siva.

I have checked, and it says that the last updated for com_glideapp_servicecatalog_veditor was 2014.

How can I check if this was skipped when the upgrade to Helsinki happened?

I have just tested, and I cannot see them on the RITM form either when I add the formatter.

[siva_dirisala]

On any of the system metadata table forms you can customize the form to add related lists and one of them is "Versions". It contains all the changes to that system metadata record.

[Brendan Hallida]

Hi Siva,

I compared the UI formatter, and found that the type had been changed to 'component'.   I have changed it back to 'formatter' and now I can see the variables on the task form!

Thanks again!