Searching for Knowledge Articles by KB Number

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‎11-02-2010 08:09 AM
There are times when we will reference a knowledge base article by the record number of the article (KB0000015). Our challenge is it appears the number is not indexed in any of the searching algorithms and you cannot search for an article by number. Has anyone seen this before or knows how to address it.
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Knowledge Management
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‎07-12-2011 12:42 PM
Thanks for all the information. I will follow through with the suggestions.