Searching for Knowledge Articles by KB Number

Mark Laucus
Giga Guru

There are times when we will reference a knowledge base article by the record number of the article (KB0000015). Our challenge is it appears the number is not indexed in any of the searching algorithms and you cannot search for an article by number. Has anyone seen this before or knows how to address it.

5 REPLIES 5

Mark Laucus
Giga Guru

Thanks for all the information. I will follow through with the suggestions.